SALES COORDINATOR
Location: Scarborough, Ontario
Number of Positions: 1
Vacancy Status: Replacement
Annual Rate: $60,000- 80,000
About Us:
Tradition Fine Foods Ltd. is a second-generation family-owned company founded in 1982, based in Scarborough, Ontario. We are a market leader in thaw and serve baking technology, specializing in frozen sweet goods like muffins, croissants, and pastries for retail, foodservice, and contract manufacturing. We are known for our high-quality products, innovation, and advanced manufacturing capabilities.
Our vision is “to provide an unparalleled manufacturing solution experience to the world’s leading food companies and brands”. We have close to 180,000 sq feet of leading-edge bakery production space, in which we produce exceptional bakery products including bars, croissants, pastries, muffins, and brownies for retail and foodservice customers.
Our team creates outstanding value for our customers through innovative solutions, collaborative partnerships, and leading-edge technology, which separates us from other co-manufacturers. We are passionate leaders who love to win, care about our customers and our team members, and take exceptional pride in delivering with excellence in everything we do!
Why Join Us:
Tradition offers a competitive salary and a comprehensive benefits package (health, dental, life, and disability), alongside a commitment to professional growth and career progression. Employees gain access to an RRSP employer match after six months and enjoy unique time-off perks, including four annual personal days and a paid day off for their birthday.
Job Statement:
Reporting to the Director of Commercial, the Sales Coordinator is responsible for supporting the Commercial team in executing growth strategies for both new and existing customers. This role coordinates sales processes, customer initiatives, reporting and cross-functional activities to ensure effective execution of Commercial objectives and customer growth strategies.
Essential Functions:
- Provide day to day administrative and operational support to the Commercial team.
- Act as the primary point of contact for customer inquiries related to Tradition Fine Foods’ capabilities, delivering exceptional customer service and responsiveness.
- Coordinate customer projects and business development initiatives including customer communications, project scoping, and collaboration with various departments as required.
- Process and monitor samples orders ensuring timely preparation and delivery to customers.
- Support customer-facing events, trade shows or other external customer requirements.
- Provide on-site support for customer visits, product presentations and project activities, working with cross-functional teams.
- Assist with sales pipeline management, opportunity tracking and follow-up activities to support business growth.
- Prepare and distribute daily sales reports, weekly dashboards and performance summaries.
- Maintain clear, accurate and timely ongoing communication related to customer requests, project updates and business opportunities.
- Ensure all sales documentation, customer records and related information are complete, accurate and compliant with company policies.
- Other duties and special projects as assigned.
- Results oriented with a demonstrated ability to achieve results independently and as part of a team.
- Excellent written and verbal communication skills.
- Ability to multi-task and prioritize on a regular basis.
- Proven ability to build positive relationships with customers and cross-functional team members.
- Adaptability, attention to detail and a proactive approach to identifying and resolving issues.
Job Specifications:
- Minimum of 2 years’ experience as a Sales Coordinator, Sales Administrator or related role.
- Highly-motivated self-starter with the ability to manage multiple priorities and projects simultaneously.
- Strong customer service orientation with exceptional organizational, communication and problem-solving skills.
- Proficiency with Microsoft Office (Specifically Power Point & Excel)
- Experience working in a fast-paced customer-focused environment is considered an asset.
Disclosure of AI Use: Please be advised that we use artificial intelligence (AI) tools to help screen and assess applicants for this position.
Interview Process: If you are interviewed for this position, you will be notified of your hiring status (whether a decision has been made) within 45 days of your last interview
We are committed to creating accessible environments for our team members, candidates and customers. Requests for accommodation can be made at any stage of application and employment processes.
Job Type: Full-time
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- RRSP match
Application question(s):
- Do you have customer service experience
Experience:
- sales coordinator or related : 2 years (preferred)
Work Location: In person
