Job Description:
Senior Manager, Project Services & Installation - Amico Mobility Solutions
Richmond Hill, ON
Amico is a Canadian manufacturer that has supplied innovative healthcare products to customers around the world for more than 30 years.
Amico Mobility Solutions is seeking an experienced Senior Manager, Project Delivery & Installation to lead and build our Project Management and installation capabilities.
This is a senior, hands-on leadership role for someone who can think strategically, work tactically and roll up their sleeves when required. The successful candidate will be expected to establish the structure, processes and accountability needed to consistently deliver complex capital equipment projects within healthcare and construction environments.
This is not a purely administrative or coordination-focused position. The role requires a practical leader who can move comfortably between long-term planning, team development, customer discussions, commercial decisions, construction coordination and on-site problem solving.
The successful candidate will initially strengthen the Project Management function and will progressively build and lead an internal installation operation.
Key Responsibilities:
Project Delivery Leadership
- Lead the Mobility Project Services team, including Project Managers, Project Coordinators, Estimators, Customer Service Representatives and administrative support staff.
- Take overall accountability for project delivery from contract award through planning, submittals, manufacturing, installation, commissioning and final closeout.
- Build a disciplined and scalable project delivery organization with clear roles, ownership, priorities, schedules, milestones and accountability.
- Assess current processes, identify gaps and implement practical improvements that strengthen project execution, communication and commercial control.
- Personally support complex, high-value or high-risk projects and step into project details when additional leadership is required.
- Ensure projects are delivered safely, on schedule, within budget and in accordance with contractual requirements.
- Develop consistent project management standards, tools, dashboards, reporting systems and performance measures.
Construction and Site Coordination
- Lead project coordination with general contractors, construction managers, architects, engineers, hospital representatives, distributors and installation partners.
- Ensure project requirements are understood early in the construction cycle, including structural conditions, above-ceiling infrastructure, electrical requirements, room readiness, access restrictions and installation sequencing.
- Review drawings, specifications, contracts and site information to identify risks, scope gaps, interferences and potential cost impacts before installation begins.
- Participate directly in site visits, construction meetings and project reviews when required.
- Ensure RFIs, submittals, change orders, deficiencies and closeout documentation are managed accurately and promptly.
- Develop stronger field readiness and pre-installation review processes to reduce delays, rework and unexpected installation costs.
Installation Operations
- Lead the development of Amico Mobility’s internal installation capability from the ground up.
- Define the installation operating model, staffing requirements, roles, training, safety expectations, tools, procedures and performance standards.
- Recruit, develop and manage internal installation resources as the operation grows.
- Manage a combination of internal installers and external installation partners based on project size, location, schedule and technical requirements.
- Establish installation planning, scheduling, site readiness, quality control and field reporting processes.
- Ensure installation teams are properly trained and that work meets Amico requirements, applicable codes, project specifications and customer expectations.
- Track installation productivity, labour costs, travel costs, quality issues, field performance and project profitability.
- Be prepared to visit project sites, support field teams and directly resolve installation and construction issues when required.
- Lead the transition from a coordination-focused model to a fully accountable project delivery and installation organization.
Commercial and Financial Management
- Maintain strong control over project scope, budgets, labour, installation costs, invoicing and profitability.
- Review project quotations, installation assumptions, contract requirements and commercial risks before project execution.
- Identify scope changes early and ensure change orders are documented, priced, submitted and approved in a timely manner.
- Work closely with Finance and Sales to support invoicing, forecasting, cash flow and project margin performance.
- Develop stronger controls around project estimates, installation assumptions, contingencies and field changes.
- Ensure project records, customer approvals and commercial documentation are complete and properly maintained.
Customer and Stakeholder Management
- Serve as a senior point of contact for key customers and project stakeholders.
- Build strong relationships with hospital teams, contractors, distributors and construction partners.
- Manage customer expectations while protecting Amico’s contractual and commercial interests.
- Resolve project issues professionally and decisively, with a focus on practical solutions, accountability and long-term customer relationships.
- Ensure customers receive a consistent and seamless experience from order award through installation and project completion.
Cross-Functional Leadership
- Work closely with Sales, Engineering, Estimating, Manufacturing, Supply Chain, Quality, Service and Finance.
- Ensure project requirements are clearly communicated across departments and risks are escalated early.
- Support operational planning by providing accurate project schedules, installation forecasts and customer priorities.
- Use field experience and project lessons learned to improve product design, installation methods, estimating assumptions and project execution.
- Build a culture of ownership, urgency, collaboration and continuous improvement within the Project Services team.
Qualifications
- Minimum of 5 to 10 years of progressive experience in project delivery, construction management, capital equipment, infrastructure or a related field.
- Minimum of five years of experience leading Project Managers, construction teams, installation teams or multidisciplinary project delivery groups.
- Strong experience managing projects involving construction coordination, engineered products, capital equipment or infrastructure.
- Experience in healthcare, medical devices, patient handling systems, architectural products or equipment installed during early stages of construction is strongly preferred.
- Demonstrated experience building, restructuring or significantly improving a project delivery, installation or field operations function.
- Experience working directly with general contractors, architects, engineers, consultants, trades and healthcare customers.
- Demonstrated experience managing project budgets, schedules, contracts, change orders, installation costs and customer expectations.
- Experience building or managing an internal installation or field service operation is highly desirable.
- Strong understanding of construction drawings, specifications, submittals, RFIs, site coordination, installation sequencing and project closeout requirements.
- Knowledge of AutoCAD, Bluebeam, Procore, Microsoft Project or similar project and construction tools is an asset.
- Experience with ERP systems such as SAP is an asset.
- Postsecondary education in Engineering, Construction Management, Project Management, Business or a related discipline.
- PMP, P.Eng., Gold Seal or another relevant professional designation is an asset.
Candidate Profile
The ideal candidate is:
- A builder who is motivated by the opportunity to develop a team, improve processes and create a scalable project delivery and installation operation.
- A hands-on leader who is willing to roll up their sleeves, work through project details and support teams directly.
- Strategic enough to define the future direction of the function and tactical enough to make immediate improvements.
- Comfortable creating structure and accountability in an evolving environment.
- Commercially aware and able to balance customer requirements with scope, cost, schedule and contractual obligations.
- Experienced in construction environments and able to identify project risks before they become field problems.
- Decisive, organized and comfortable managing multiple complex projects at different stages.
- Calm and effective when managing customer escalations, schedule pressure and on-site challenges.
- Comfortable operating with a high level of autonomy while maintaining clear communication with senior leadership.
Why Join Amico
This is an opportunity to build and shape a critical function within a growing healthcare manufacturing organization.
The successful candidate will have the authority and responsibility to strengthen project execution, develop internal installation capabilities and create a scalable operating model that supports the continued growth of Amico Mobility Solutions.
This role is well suited for a leader who wants to make a visible impact, build something meaningful and remain close to the work while influencing the long-term direction of the business.
For more information, please visit www.amico.com.
Salary Range: $80,000 - $120,000
*Salary will be determined based on experience, skills, and qualifications.
*Only selected candidates will be contacted.
*This is an active vacancy, and we are looking to fill the role as soon as possible.
