columbus tour & travel specialist Jobs – 2 Openings This Week

OTA Platform Operations Specialist
Compass Holidays —Richmond Hill, ON
- $45,000–$60,000 a year
- Full-time
- English
- Microsoft Office
- In-person
Quick apply
12d

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OTA Platform Operations Specialist
Compass Holidays —Richmond Hill, ON
We are seeking a detail-oriented and digitally fluent *OTA Platform Operations Specialist* to manage and grow our presence across leading global travel…
$45,000–$60,000 a year
Quick apply
12d
Business Development Specialist
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*Valid driver’s license* and ability to travel for client meetings and industry events (primarily within Canada, with occasional US travel).
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OTA Platform Operations Specialist

Compass Holidays
Richmond Hill, ON

Quick apply

Job details

Full-time
12 days ago

Skills

Adobe Lightroom
English
Microsoft Office
Canva
Digital marketing
SEO
Channel management
Communication skills

Full job description

About us

Compass Holidays is a growing travel company based in Richmond Hill, Ontario, specializing in curated tour experiences for the Greater Toronto Area and beyond. We are seeking a detail-oriented and digitally fluent OTA Platform Operations Specialist to manage and grow our presence across leading global travel platforms — driving product quality, visibility, and booking performance.

Platforms You'll Own

Viator | GetYourGuide | Tripadvisor Experiences | Klook | Airbnb Experiences

What You'll Do

Manage end-to-end product onboarding across Viator, GetYourGuide, Tripadvisor Experiences, and other OTA platforms — from content preparation to live listing.
Audit and optimize existing Compass Holidays tour products: rewrite descriptions, refresh images, restructure pricing tiers, and align inclusions/exclusions to platform best practices.
Monitor listing performance (impressions, conversion, reviews) and implement data-driven improvements to maximize rankings and bookings.
Ensure all product information is accurate, up-to-date, and consistent across platforms; coordinate updates for seasonal offerings, price changes, and schedule adjustments.
Respond to customer reviews and inquiries on OTA platforms in a timely and professional manner in English.
Research competitor listings and industry trends to identify packaging and positioning opportunities for Compass Holidays products.
Coordinate with operations and tour guides to gather accurate product details, photos, and itinerary information for new listings.
Track platform policy changes, algorithm updates, and promotional opportunities (e.g. Viator Special Offers, GYG Featured Products) and advise management accordingly.
Prepare regular reporting on OTA revenue, booking trends, and listing health; present findings and recommendations to management.

What We're Looking For

1–3 years of experience managing products on OTA platforms such as Viator, GetYourGuide, Tripadvisor, Klook, or similar.
Strong understanding of online travel distribution, OTA ranking factors, and experience product optimization.
Excellent written and verbal English communication skills — clear, professional, and customer-focused.
Proficient in Microsoft Office / Google Workspace; comfortable working with spreadsheets and basic data analysis.
Highly organized with strong attention to detail — able to manage multiple listings and deadlines simultaneously.
Familiarity with basic photography, copywriting, or digital marketing is an advantage.
Genuine interest in travel, tourism, and customer experience.
Self-motivated and capable of working independently in a small-team environment.

Nice to Have

Experience with Rezdy, FareHarbor, or other booking/channel management software.
Background in tour operations, hospitality, or destination management.
Basic graphic design or photo editing skills (Canva, Lightroom).
Knowledge of SEO principles as applied to OTA content.

Compensation & Details

Salary: $45,000 – $60,000+ per year, commensurate with experience
Schedule: Full-Time, Monday–Friday
Location: On-Site — Richmond Hill, ON

What We Offer

Competitive salary commensurate with experience.
Stable full-time position with regular Monday–Friday schedule.
Friendly, collaborative small-team environment with room to grow.
Exposure to a broad range of travel products and international tourism markets.
Employee travel perks and industry famil opportunities.

How to Apply

Please submit your résumé and a brief cover letter describing your OTA platform experience. We thank all applicants; only candidates selected for an interview will be contacted.

If you have accessibility needs, such as a wheelchair, we can assist for you.

Pay: $45,000.00-$60,000.00 per year

Work Location: In person

Quick apply

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