Job Title: Operations & Logistics Coordinator (Bilingual: Cantonese/Mandarin)
Company: Gogo Tours
Location: Richmond Hill, ON
About Gogo Tours
Gogo Tours is a premier luxury travel operator catering to the Chinese-Canadian community. We specialize in designing sophisticated, high-end itineraries to the world’s most iconic destinations, including Africa, Europe, Asia, and South America.
Key Responsibilities
1. Vendor Negotiation & Contracting
- Hotel & Land Procurement: Negotiate competitive rates and contract terms with hotels, transport companies, and local land suppliers across North America and Asia.
- Relationship Management: Act as the primary bilingual liaison (Cantonese/Mandarin) for Chinese-speaking vendors to ensure service standards meet Gogo Tours' requirements.
- Contract Auditing: Review supplier contracts for "fine print" regarding cancellation policies, attrition rates, and complimentary room ratios.
2. Inventory & Yield Management
- Tour Inventory Control: Real-time monitoring of tour "load factors." You will track how many seats are sold versus how many are held in our blocks.
- Release Date Management: Proactively "release" unsold hotel rooms or bus seats back to vendors before penalty dates to protect the company from financial loss.
- Waitlist Management: Coordinate with sales to clear waitlists by negotiating additional capacity with suppliers when tours sell out.
3. Technical Operations & Fulfillment
- Ticketing & Vouchers: Generate and distribute "Land Vouchers" and service orders to suppliers.
- Manifest Reconciliation: Cross-check traveler names, rooming lists, and dietary requirements against supplier confirmations with 100% accuracy.
- Costing & Invoicing: Verify that the final "Land" invoice from the supplier matches the negotiated contract price before passing it to accounting.
Qualifications & Requirements
- Bilingual Proficiency: Professional-level fluency in Cantonese and Mandarin (written and verbal) is required for vendor negotiations.
- Logistics or Purchasing Experience: 2+ years in a role involving inventory management, supply chain, or procurement (Travel industry experience is a major asset but not a requirement).
- The "Negotiator" Mindset: Comfortable picking up the phone to push for better rates or resolve service disputes with vendors.
- Deadline Driven: Ability to thrive in a "Ticketing Time Limit" environment where missing a cutoff means losing inventory.
職位名稱：營運與物流協調員 (雙語：粵語/普通話)
公司： Gogo Tours
地點： 安大略省 列治文山 (Richmond Hill, ON)
關於 Gogo Tours
Gogo Tours 是一間領先的豪華旅遊營運商，致力於為加拿大華人社區提供優質服務。我們專門為全球最著名的目的地設計高端且精緻的行程，包括非洲、歐洲、亞洲及南美洲。
核心職責1. 供應商談判與合約管理
- 酒店及陸上資源採購： 與北美、亞洲及全球各地的酒店、交通公司和當地供應商談判具競爭力的價格及合約條款。
- 關係管理： 擔任與華語供應商聯繫的主要雙語窗口（粵語/普通話），確保服務標準符合 Gogo Tours 的要求。
- 合約審核： 審查供應商合約中的細節，包括取消政策、房間縮減配額 (Attrition rates) 及免費房比例等。
2. 庫存與收益管理
- 旅遊庫存控制： 即時監控團組的「負載率」(Load factors)，追踪已售出的席位與預留席位之比例。
- 釋放日期管理： 在罰金截止日期前，主動向供應商「釋放」未售出的酒店客房或巴士席位，以防止公司的財務損失。
- 候補管理： 與銷售團隊協調，在行程售罄時向供應商爭取額外位置，以處理候補名單。
3. 技術營運與訂單履行
- 票務與憑證： 製作並分發「陸上服務憑證」(Land Vouchers) 及派車單/服務單給各供應商。
- 名單核對： 確保旅客姓名、分房名單及膳食要求與供應商的確認書 100% 吻合。
- 成本核算與開票： 核實供應商最終帳單是否與議定的合約價格一致，確保準確無誤後提交予會計部門。
職位要求
- 語言能力： 具備專業級別的粵語及普通話流利程度（書面及口語），能勝任供應商談判。
- 物流或採購經驗： 具備 2 年以上庫存管理、供應鏈或採購相關經驗（具備旅遊業經驗者優先，但非必要）。
- 具備「談判者」心態： 擅於透過電話與供應商溝通，積極爭取更佳價格或處理服務爭議。
- 截止日期導向： 能在嚴格的「票務時限」(Ticketing Time Limit) 壓力下工作，確保不會因遺漏截止日期而損失庫存。
Job Type: Full-time
Pay: $45,000.00-$199,999.00 per year
Application question(s):
- What is your interest in travel industry?
Language:
- Cantonese (required)
- Mandarin (required)
Work Location: In person
