Work Arrangement: Hybrid (Home Office / Richmond Hill Office / Kitchener to Windsor Site Visits)
#LI-Hybrid
At Mazda, we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.
The Dealer Business Manager reports to the Regional Manager, Ontario & Atlantic, and is the face of the corporate brand with our Retailers. The individual is responsible for all core sales and key retail service functions for a group of Retailer partners within a district. The average district size for a Dealer Business Manager is 8 to 10 dealerships. The Dealer Business Manager assists the retailers’ management team and employees to achieve business growth in function of our collective objectives through the application of established norms and processes. The performance of the Dealer Business Manager is evaluated according to the Performance Indicators established at the retailer, district, regional and national levels, with primary focus around improving network health via new vehicle sales growth and Customer Experience improvement.
Essential Duties include but are not limited to:
- Coaching Retailer personnel on Mazda Canada’s Brand Value Management strategy, organizational values, and customer experience quality standards
- Assisting Retailer management with annual business plan development that drive improvements in customer experience and vehicle throughput
- Reviewing monthly Key Performance Indicators (KPI’s) with Retailer personnel against established targets and objectives
- Reviewing Retailer performance against district, region, national, and volume group benchmarks and seeking continuous improvement through action plans which are co-developed; assisting Retailers to identify strengths and weaknesses and make necessary changes to strengthen results
- Ensuring a full understanding and application of MCI’s policies including sales and service standards
- Supporting all Retailer employees through providing on-site training/professional development, consultation as well as ensuring active participation in Mazda’s national sales, service, and technical training programs
- Assisting Retailers with local marketing communications for sales and service through sharing and having full awareness of corporate and regional marketing plan strategies
- As part of the weekly sales forecast calls with Retailers, communicating Retailer, district, and regional performance results, including traffic, writes, sales and closing rates; identifying issues and measures to be taken for improvement
- Supporting MCI’s Retailer image program by having a full understanding of the initiative, providing guidance to Retailer partners, and working with internal departments and vendor partners
- Preparing detailed agendas in advance of Retailer meetings, in addition to providing follow-up contact report summaries for all meetings, including Retailer action plans that summarize commitments and performance metric tracking for all aspects of their operations (new vehicle sales, used vehicle sales, service operations, parts operations, and financial services / Business Office.
- Be seen as a visible leader through in-person and virtual contacts with Retailers, in addition to being a Brand Ambassador for MCI
Qualifications (Experience, Knowledge & Skills Required):
- Post-secondary education in Business Administration or related discipline or equivalent combination of education and 5-7 years of experience.
- 5 years of progressive automotive experience or related domain
- Franchiser-Franchisee experience is an asset
- Ability to persuade and influence others through collaboration and cooperation
- Strong communication (verbal and written) and presentation skills
- Ability to develop and maintain strong business relationships with a highly developed degree of professionalism
- Strong commitment to customer excellence and trend analysis to identify opportunities
- Strong attention to detail and analytical skills to creatively resolve problems or identify innovative alternatives or opportunities
- Demonstrated ability to achieve goals with strong business acumen
- Strong financial knowledge and report analysis
- Highly efficient planning, organizing and time management skills
- Advanced knowledge of Microsoft Word, Excel, and PowerPoint
- Bilingualism is considered an asset
- This position has a travel component
This posting is for an existing vacancy at Mazda Canada.
Hiring Salary Range for position: $85,000 - $102,500 CAD. The salary offered will consider the successful candidate’s experience, skills, and competencies, and will be set in a manner that supports fair and consistent internal equity practices.
Note that AI may be used in the initial stages of the recruitment process.
Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.
Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion, Diversio, Empowering Auto Conference and Equitek Employment Solutions. Our Charity Partners are Indspire and Pathways to Education.
Mazda Canada Inc. is proud to be a part of Canada's Top 100 Employers! We have also been included in the Top 100 Greater Toronto Area Employers for 11 years consecutively.
Click here (https://www.mazda.ca/en/careers/) to learn more about us and be sure to check out our Mazda People Advantage Wheel!
Thank you for your interest in this position!
