columbus work from home inbound contact centre Jobs – 3 Openings This Week

Intermediate Billing Analyst - Bilingual
Demand For HR —Markham, ON
- Rotating shift
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
Service Planning Clerk
ENERCARE —Markham, ON
- $25.47 an hour
- Full-time
- Data analysis skills
- Microsoft Office
- High school diploma or GED
Quick apply
Executive Assistant
Family Day Care Services —Toronto, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Contact Centre Representative - Hybrid
Neptune Technology Group —Mississauga, ON
This hybrid position involving work from the office as well as work from home is responsible for answering customer inquiries, scheduling installation…
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Intermediate Billing Analyst - Bilingual

Demand For HR
Markham, ON

Quick apply

Job details

Benefits

Work from home

Skills

Bilingual
Microsoft Word
French
Microsoft Excel
Word processing
English
Windows
Communication skills

Full job description

Our customer is looking for a driven, positive, and customer-focused individual to join their Billing Team. This role is an excellent opportunity to be part of a collaborative, fast-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal partners and customers.

What you'll do:

- Call Centre Billing Representative, handling approximately 30-40 inbound calls per day
- Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
- Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters
- Act as Company Ambassador in supporting inbound billing inquiries
- Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues
- Interpret and identify the customer’s needs and respond appropriately and professionally
- Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
- Take ownership of customer relations through service and commitment to follow through

What you'll bring:

- Knowledge of French and English is required to communicate, both verbally and in writing, with our customers, partners and other teams located across Canada
- 1 - 2 years’ experience in a contact center environment preferably within insurance/banking industry
- Ability to multi-task in a fast-paced setting
- Quick to adapt to an evolving surrounding
- Professional telephone/email skills and etiquette.
- Proficiency in word processing, excel and various web-based programs/Windows applications
- Clear and concise supportive communication and interpersonal skills
- Analyze and resolve customer concerns (problem solving skills)
- Attendance and punctuality are imperative
- Flexible to work in rotating shifts

Hours of Operation

- Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm
- Shifts will fluctuate within these Call Centre hours
- Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays to 4:30pm
- Willingness to work in a hybrid model (3 days in office)

Compensation: This role will have a Base Salary, bonus, pension, benefits, 3 weeks vacation, and allow you to work from home a few days upon sucessfully learning and becoming independent in your job.

Demand For HR Inc only uses AI in the sourcing of candidates, all other recruitment activities are not run by AI. Our customer may use AI in their interview process.
#HP

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work from home inbound contact centre jobs in columbus

Intermediate Billing Analyst - Bilingual

Service Planning Clerk

Executive Assistant

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