VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
- Title: Reservations & Customer Service Agent (Bilingual)
- Full time, permanent
- Remote work model available if located outside of Toronto/GTA or Montreal
- Please answer all the questions for your candidacy to be considered
Description:
This hybrid position is for those who like variation in job responsibilities, switching between two departments on a seasonal basis. This dual opportunity requires and develops a variety of skills while engaging in reservation activities during fall and winter then moving to customer service duties in spring and summer. The successful candidate will be responsible of FIT reservation requests for our customers, requests for information on products, passenger support, and treatment of some complaints.
Responsibilities
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned
Position Requirements:
- Mastery of English and French languages are a must
- Knowledge of a 2nd language (Spanish / Italian / German / Dutch, Portuguese, Japanese) is an asset
- Post-Secondary School Education
- Tourism experience is an asset
- Must be able to work evenings and weekends
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Team spirit
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
AI Disclosure: We use AI-powered tools on job posting platforms to assist in the initial screening and ranking of applications based on job-related criteria. Final hiring decisions are made by human recruiters.
Only successful candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $43,500.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Application question(s):
- Are you available to work evenings and weekends?
- How would you rate your knowledge of Canadian Geography? Beginner, Intermediate, or Advanced?
- Are you legally entitled to work in Canada for the duration of your employment?
- Where are you currently located? This position is hybrid but includes working from our Toronto or Montreal office 2 times per month (if you are located in Toronto or Montreal).
- What is your level of expertise with Microsoft Word and Excel? (Beginner, Intermediate, Expert)
- Do you speak Spanish, Portuguese, German, Japanese or Italian? If so, how would you rate your proficiency level from Beginner to Expert?
- What are your salary expectations? The starting salary for this role is $43,500/year.
- Mastery of French language (bilingual or professional proficiency) is an operational requirement for this position. What is your level of knowledge of French language? Advanced, Professional, Bilingual?
Experience:
- Reservations: 2 years (required)
- Customer service: 2 years (required)
- tourism/hospitality: 2 years (required)
Language:
- English (required)
- French (required)
Work Location: Hybrid remote in Etobicoke, ON M9B 6K5
