Partners for Care (PFC) is deeply committed to equity, dignity, and belonging for people with intellectual disabilities, and to fostering a workplace grounded in inclusion, respect, and care.
We encourage applications from individuals who reflect the diversity of the communities we serve, including people who identify as Indigenous, Black, racialized, persons with disabilities, 2SLGBTQIA+, gender diverse, newcomers to Canada, and others who bring lived experience and diverse ways of knowing.
PFC recognizes that identities are intersectional and shape how people experience both barriers and opportunities. If you are comfortable, you are invited to share relevant lived experiences and your pronouns in your application.
To support an intentional and inclusive hiring experience, PFC has partnered with the Placemaking 4G (P4G) search team. P4G is committed to creating a recruitment process that is thoughtful, relational, transparent, and grounded in care.
Partners for Care (PFC) is an independent, board-governed, nonprofit partner of Nova Scotia Health, created to strengthen and support the healthcare ecosystem across Nova Scotia. Complementing Nova Scotia Health's efforts, PFC collaborates with businesses, organizations, and community partners to improve healthcare access and create positive service experiences for patients, healthcare providers, and communities.
PFC operates services and partnerships that support the broader healthcare ecosystem, including managing parking and leasing opportunities connected to healthcare environments. Through this model, PFC creates opportunities for service-oriented and wellness-focused organizations to operate alongside healthcare spaces in ways that enhance accessibility, convenience, and patient experience.
A key example of PFC’s commitment to strengthening healthcare access in Nova Scotia is the development of WellTide Health, an innovative new model designed to complement the primary healthcare system through community-centred health and wellness hubs.
Mission
Partners for Care’s mission is to partner with businesses and organizations to improve healthcare and to make life easier for patients, health providers, and communities across Nova Scotia.
Led by Partners for Care and supported by Lindsay Construction and RCS Construction, WellTide Health has been designed to complement the primary healthcare system by bringing together healthcare, wellness programs, businesses, and supportive services in one integrated and accessible space.
Designed around the needs of the surrounding community, WellTide Health aims to improve access, strengthen collaboration between providers and organizations, and create a more connected experience for patients and healthcare professionals alike. By bringing a range of health and wellness services together under one roof, WellTide Health supports healthier communities while helping make care more convenient, accessible, and responsive to the evolving needs of Nova Scotians.
The first WellTide Health Centre is currently being developed in Osprey Village in the District of Lunenburg, representing an important step toward a more collaborative and community-focused future of healthcare in Nova Scotia.
At the centre of the WellTide Health model is the Partners for Care Collaboration Hub (PFC Hub), a 5,000 sq. ft. space that will serve as the operational heart of WellTide Health. The PFC Hub will provide a modern co-working environment for health and wellness providers to deliver care, collaborate, and connect with the community. Designed to reflect the realities, strengths, and needs of the region it serves, the Hub will also support person-centred navigation to help create a more connected and accessible healthcare experience for the community.
The Navigator serves as a community guide for individuals and families who are seeking to understand the complex health, social, and community supports available to them through the PFC Collaboration Hub (PFC Hub) at WellTide Health.
This non-clinical role provides holistic, person-centred support by helping individuals understand what health, wellness, and community supports are available so they can make informed decisions about which options best support their unique needs. The focus is on building system understanding and connection, rather than providing direct or ongoing case management.
The Navigator strengthens connections between individuals, healthcare providers, and community organizations to support a more coordinated and equitable service experience. As one of the first members of this emerging team, the Navigator will also contribute to the development of navigation workflows, processes, and service approaches that shape how the Hub operates and improve access to care.
Reporting to the Hub Manager, this role works in a fast-paced, mission-driven environment grounded in equity, accountability, professionalism, and high-quality service delivery.
The Navigator plays a key role in improving access to services and supports for individuals facing barriers to care. Acting as a consistent point of contact, advocate, and guide, this role helps reduce system complexity and supports individuals in navigating health and community systems so they can make more informed decisions that improve health and social outcomes. This involves regular engagement with community members, internal teams, and external partners through in-person, phone, and virtual interactions.
The Navigator enhances collaboration across the PFC Hub, WellTide Health tenants, partner organizations, and community resources by supporting clear service pathways, facilitating warm referrals, and identifying service gaps and emerging community needs that inform continuous improvement and strengthen the overall service model.
Client Navigation and Support
- Build trusting relationships with individuals to understand their needs, goals, and circumstances
- Provide person-centred navigation using a trauma-informed and culturally responsive approach
- Identify barriers to care (e.g., transportation, language, financial, cultural) and connect individuals to appropriate supports and resources
- Provide information and warm referrals using tools such as 211 and 811
- Document navigation interactions and outcomes in accordance with privacy and data standards
- Support the development and refinement of navigation workflows, procedures, and SOPs
- Educate individuals on system processes and care options while gathering feedback to improve services and outcomes
Partnerships and Collaboration
- Work collaboratively with internal PFC Hub tenants (e.g., providers, programs), WellTide Health tenants and external organizations to clarify service pathways and referrals
- Contribute insights on service gaps, community needs, and system barriers to support continuous improvement initiatives
- Participate in collaborative planning tables, working groups, PFC Hub, or WellTide
- Health programming huddles and outreach activities to strengthen community connections
Quality & Continuous Improvement
- Support evaluation and quality improvement efforts by tracking navigation trends and reporting findings internally
- Share navigation best practices with team members to enhance the consistency and effectiveness of community support
- Contribute to the cross-training of hub staff on navigation processes
Compliance, Quality & Standards
- Ensure compliance with applicable regulatory requirements, including privacy, health and safety standards, and organizational policies
- Participate in managerial periodic operational audits and corrective action planning as needed
- Facilitate and support cross-training of PFC Hub staff on navigation workflows, tools, and best practices to strengthen team capacity and service consistency
Planning, Monitoring & Risk Management
- Assist in establishing performance indicators (KPIs) to track service delivery, satisfaction, and outcomes
- Support the Hub Manager in identifying risks and carrying out mitigation strategies to maintain program resilience
- Support the Hub Manager with the development of program reports for leadership and PFC board oversight, highlighting trends, risks, and recommendations
General Support
- Look for opportunities to work efficiently and improve how work gets done, while maintaining quality and accuracy as the PFC Hub operations move from planning and building to launching and operating
- Address issues and concerns early and constructively, helping prevent small problems from becoming larger ones
- Focus time and effort on work that adds value, and be open and honest about tasks, reports, or processes that may no longer be useful
- Proactively support co-workers and contribute beyond core responsibilities when needed to meet shared organizational needs
- Post-secondary education in social work, community health, public health, nursing, human services, or a related field (or equivalent lived/work experience)
- 3–5 years of experience navigating health, social, or community service systems, ideally in a community health or social service setting
- Strong interpersonal and communication skills, with the ability to build trusting relationships
- Experience supporting individuals through complex situations using a person-centred, trauma-informed approach
- The ability to assess needs, exercise sound judgment, and determine when to escalate or seek additional support
- Strong organizational skills, with the ability to manage competing priorities in a fast-paced environment
- The ability to work effectively with diverse populations, demonstrating cultural humility and responsiveness
- Experience coordinating across service providers to support seamless care
- The ability to maintain professional boundaries while offering empathetic support
- High attention to detail in documentation and a strong respect for confidentiality
- Resilience, self-awareness, and the ability to remain grounded in challenging situations
Nice to Have
- Experience or training in motivational interviewing, supportive counselling, or similar engagement approaches
- Experience coordinating across multiple service providers to support seamless client care
- Demonstrated initiative in identifying service gaps, improving processes, and contributing to system-level enhancements
- Familiarity with local health and social service systems and pathways
- Experience working with evolving tools, systems, or documentation platforms in service delivery environments
Salary: $65,000 – $70,000 based on experience
Location: On-site at the PFC Collaboration Hub in WellTide Health (60 Nathan Cirillo Road, Cookville, Nova Scotia), with occasional travel within Nova Scotia for meetings, community engagement, and partnership activities.
Schedule: Monday to Friday, 37.5 paid hours per week, with occasional evening and weekend work as required, based on operational and community needs
Benefits & Perks:
- Health, Dental & Vision Benefits
- 3 weeks Vacation
- Provincial and Federal statutory and non-statutory holidays
- Pension Participation Available
What to Expect
Hiring processes often reflect systems that don’t work for everyone. At Placemaking 4G, we believe recruitment should be relational and affirming. We’re working with the organization to ensure candidates are respected, informed, and supported throughout.
- We closely review all applications and read each cover letter (we promise).
- If you are selected as a top candidate, expect an invitation to chat with a Lead Placemaker from P4G. This is someone who treats the recruitment process non-traditionally. We want to get to know what inspires you.
- Selected candidates will proceed to a virtual interview with the Lead P4G Placemaker and 2-3 organizational representatives.
- Finalists may participate in a second-round interview or skills activity (virtual or in-person).
- P4G will check employment references and assist in presenting an offer to the successful candidate.
Application Details
Please include a cover letter that speaks to your experience and offers a glimpse of your personality.
Don’t be generic. Be yourself.
Have questions about the role?
Reach out to the Lead Placemaker at P4G to learn more.
Amanda McNutt
