Job Description:
Reporting to the Manager, Community Support Services, the Transportation Scheduler is responsible for supporting the coordination of services and operations within the Transportation Program to meet the needs of individuals in order to promote independent living, increase quality of life and well-being, and ensure optimal level of care and programming in accordance with Carefor’s Mission and Values.
About us:
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.
For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.
Primary Responsibilities Include:
- Provides program support through such duties as providing program information, receiving and directing client inquiries, and performing coordination duties such as data entry, printing schedules, confirming drives, and supporting coordination coverage as required based on operational need.
- Completes relevant transportation financial duties such as monthly billing reconciliation, verification of driver log sheets, and monitoring outstanding invoices.
- Provides coordination coverage as required based on operational need
- Works collaboratively with other department managers/supervisors/coordinators within a multidisciplinary team and across the organization.
- Completes relevant screening and intake assessments of client utilizing established program procedures and guidelines.
- Describes and documents client’s/family’s responses to care utilizing established procedures
- Liaise with external community partners to ensure effective provision of service delivery such as Health Links, CCTC, Community Mental Health, Regional Hospitals, Regional CSS partners, home and community care partners
- Negotiates with client/family/caregivers during delivery of care and respects client choices and decisions
- Participates in decision making and follows up to promote continuous quality improvement
- Identifies and analyses areas for improvement in work processes and improves these areas with the rest of the team
- Functions in accordance with the Carefor policies, procedures and strategic direction of Carefor
- Functions and reports in compliance with the Occupational Health and Safety legislation, applicable regulations, and Carefor policies and procedures
- Other duties as assigned
Qualifications Include:
- Degree/diploma/certificate in Office Administration or other related field.
- Bilingualism (French/English) an asset
- 3 years’ experience in community healthcare capacity. An acceptable combination of education and experience may also be considered.
- Experience in scheduling and coordinating
- Experience and knowledge of CIMS, Caredove, CHA Screening, an electronic information system is considered an asset
- Experience in statistical and billing reporting
- Knowledge of OHS, Infection Prevention and Control, and WHMIS
- Experience in handling confidential information
- Experience working with clients who have dementia, Alzheimer’s, and mental illnesses an asset
- Experience using information technology systems (Microsoft suite including Excel, scheduling software)
- Highly developed customer service and external relations capabilities.
- Effective communication skills (verbal, written)
- Ability to work in a busy, fast paced environment and prioritize duties
- Interpersonal and interdepartmental relationship building
- Highly developed problem solving and critical thinking abilities
- Ability to work collaboratively as a member of an interdisciplinary team
- Dependable, trustworthy, compassionate with good work habits
- Ability to multitask
What We Offer You:
- Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
- Health and Dental Benefits
- Employee and Family Assistance Program
- Professional Development Opportunities
- Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
- Staff who are deeply committed to excellent client care
Salary Range: $40,404.00-$53,040.00 (annual)
Target Hiring Range: $40,404.00-$46,293.00 (annual)
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.
Pay: $20.72-$27.20 per hour
Work Location: Hybrid remote in Cornwall, ON K6H 3P3
