Are you a client relations pro looking to get involved in a growing creative company? Do you thrive on meeting targets, taking on challenges, making sense of numbers and providing businesses and individuals with marketing solutions? If that sounds like something for you, we’d like to hear about it.
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You are needed to provide legendary service, guidance, and project coordination to create great client experiences and relationships with new and existing clientele. In this role, you will be required to understand and interpret client needs, identify opportunities to promote KB Media products and services to clients, close sales and refer clients to appropriate team members when necessary. Your primary goal will be to actively deepen long-term professional relationships with these clients. You will write contracts and bid on commercial print, web projects, and more of various scales. The Media Project Coordinator reports to the Account & Administration Manager, the COO, and the CEO.
You will work hand in hand with design, marketing, web, and production teams to fulfill clients’ needs and meet their deadlines. The role demands an acute awareness and ability to respect timelines, deadlines, budgets, and costs. As an ideal candidate, you are comfortable working independently and within a team. You’re a self-starter who thrives on problem-solving within a fast-paced environment. You bring innovative ideas to the team while managing conflicting priorities in an organized fashion. Attention to detail is essential as well as the ability to multitask in a high-pressure environment.
In your role of Media Project Coordinator, you will be responsible for:
- Developing and nurturing new and existing client relationships to increase sales.
- Understand and promote our business model, products, and services.
- Providing quotes for clients and writing proposals.
- Meeting deadlines and sales targets.
- Client reception, meetings, and consultation.
- Travelling for sales meetings and trade shows events when needed.
- Interpreting the client’s needs and suggesting suitable products and services.
- Consulting with team members to calculate the time required to complete projects.
- Performing site surveys and conducting vehicle measurements.
- Collecting new customer information, receiving payments, and inputting orders.
- Assisting the Account & Administration team with the preparation of work orders, purchase orders, and invoices.
- Assisting in maintaining and updating pricing information and financial documents.
- Monitoring the success of active projects and orders to help ensure client satisfaction.
- Correcting time entries and final billing calculations.
- Building successful team relationships with members of various departments.
- Being knowledgeable of company operations and procedures.
Requirements
The ideal candidate who will be most successful in this role has:
Skills & Attributes
- Bilingual (English and French) proficiency in both verbal and written format.
- A G-class driver’s license and access to a personal vehicle.
- Strong organizational skills with an acute attention to detail.
- Ability to work as part of a team and autonomously.
- Ability to promote company products and services.
- Ability to network and acquire new clientele.
- Excellent active listening and interpretation abilities.
- Is passionate about providing great customer support and solutions.
- Is confident and goal-oriented.
- Knowledge in any of the following industries: print, wide format graphics, signage, web, multimedia production, design, creative services, marketing, and communications.
- Proficiency with billing and finance software such as QuickBooks (or similar).
- Proficiency with Microsoft 365 and/or Google’s Workspace Suite.
- A basic proficiency in any of the Adobe Creative Suite/Creative Cloud applications is a strong asset.
- An existing client list and a solid network is a strong asset.
Experience
- Minimum 2 years of experience working in one or more of the following industries:
- Offset and digital printing.- Web development.- Large format printing.- Design, marketing, communications, and general creative services.
- Minimum 2 years of experience in sales and/or customer service-related positions is a strong asset.
Education
- Diplomas, degrees, or certifications in any of the following areas of study are a strong asset: Marketing, Communications, Advertising, Design, Web Development, Multimedia Production, Printing & Graphics, Business Accounting/Administration (or other related field of studies).
Position
Full time, permanent — 6-month probationary period.
Work Location
You will be working from our headquarters office, located in Casselman Ontario. You will have the flexibility to work from home when needed and you may be required to attend our Ottawa, Gatineau, Montreal, or Toronto offices on special occasions for meetings with clients.
Starting Compensation
$23 to $26 per hour ($47,840 to $54,080 annually based on 40 hrs/week).
Your starting compensation will be based on demonstration of your experience, knowledge, qualifications, and skills. Wages are further evaluated after passing a 3-month and/or 6-month period.
About KB Media
KB Media is a leading media solutions company supplying full service experience in the areas of design & branding, marketing & communications, print media, promotional items, signage & wraps, websites & hosting, photography & video, and special event coordination.
With its headquarters located 25 minutes East of Ottawa and offices in Ottawa, Montreal, and Toronto, KB Media assists various companies with the management and strategy of their corporate branding programs. Few companies are in a position that allows them to dedicate an experienced team of designers, project managers, production artists, and consultants to this task.
As a team of experts with over 30 years of experience, KB Media provides comprehensive services that allow its clients to accomplish their branding objectives effectively. Striving to develop long-term relationships with clients by providing unparalleled service and expertise, KB Media recognizes that performance that continually meets and exceeds client expectations is the key to achieving that goal.
How to Apply
To be considered for this role, please send a PDF of your resume and cover letter (as a minimum, your cover letter must be submitted in French and English). Please explain your experience and why you think you are the right candidate. We thank all applicants, but only those who qualify and who are selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $23.00-$26.00 per hour
Benefits:
- Casual dress
- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care
- Wellness program
- Work from home
Ability to commute/relocate:
- Casselman, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (preferred)
- any print, graphics, signage, web, design, marketing, etc.: 2 years (preferred)
- sales: 2 years (preferred)
Language:
- English (required)
- French (required)
Licence/Certification:
- Driver's licence (required)
Work Location: In person
