Job Title: Housing and Resident Wellness Coordinator
Position Type: Community-Based Outreach/ Resident Support
Hours: Full-time, 35 hours per week
Compensation: $30-$34 (starting wage is dependent on experience)
Reports to: Executive Director
Position Summary
The Housing and Resident Wellness Coordinator is a community-based, resident-facing role focused on supporting housing access, housing retention, wellness planning, and crisis navigation. This role is primarily relational and practical, requiring close and appropriate connections with program participants, property managers, landlords, ministry staff, wellness partners, volunteers, and community service providers.
The Coordinator supports residents with housing searches, rental applications, subsidy approvals, ministry connections, rent and damage deposit payments, arrears, wellness plans, referrals, appointments, and emerging concerns that may impact housing stability.
The role requires strong follow-through, compassion, clear boundaries, and the ability to work with people experiencing complex barriers. While some administration is required, including tracking forms, documentation, and HIFIS entry, administration represents approximately 20% of the role. The majority of the work is direct resident support, housing coordination, relationship-building, wellness follow-through, and community collaboration.
Key Responsibilities
Each week looks different. Organization and initiative are important.
Housing Access, Subsidies, and Rent Coordination
- Build and maintain strong relationships with property managers, landlords, housing providers, and community partners.
- Support community members with housing searches, program applications, viewings, move-in planning, and housing transitions.
- Help residents understand program agreements, rent responsibilities, damage deposits, guest expectations, neighbour relationships, and basic program responsibilities.
- Support residents to navigate Ministry of Social Development and Poverty Reduction connections, shelter allowance issues, subsidy applications, rental supplements, and other income or benefit-related needs.
- Coordinate Dawn to Dawn housing subsidies, subsidy approvals, rent calculations, damage deposits, and related communication with residents, property managers, ministry offices, and internal staff.
- Ensure rents and damage deposits are paid on time by coordinating with residents, property managers, ministry offices, and Dawn to Dawn’s internal processes.
- Monitor rent-related concerns and help navigate arrears early, including communication with residents, landlords, ministry workers, and the Executive Director when needed.
- Support residents to understand arrears, repayment expectations, and the potential impact unpaid rent may have on housing stability.
- Work with property managers and landlords to address concerns early and support housing retention wherever possible.
- Assist with move-ins, move-outs, unit transitions, damage deposit returns, and practical housing needs.
Resident Wellness and Housing Stability
- Develop, update, and follow through on individualized wellness plans with residents.
- Ensure residents are connected to appropriate supports, including health care, counselling, mental health and substance use services, Indigenous supports, cultural supports, income assistance, food security, recreation, legal advocacy, and community connection.
- Provide ongoing check-ins and practical support to help residents remain housed and well.
- Willingness to drive tenants to appointments and to the food bank from time to time.
- Support residents with appointments, forms, referrals, transportation barriers, and communication with service providers.
- Recognize when a resident’s housing, wellness, or safety is becoming unstable and respond with timely support.
- Help residents strengthen life skills related to housing stability, including communication, budgeting, home care, conflict resolution, routines, and community connection.
- Support residents in building positive relationships with neighbours, roommates, landlords, property managers, and community members where appropriate.
- Encourage resident voice, autonomy, dignity, and self-determination in all aspects of support planning.
Crisis Navigation and Complex Support
- Support residents through emerging crises, housing instability, interpersonal conflict, substance use concerns, wellness changes, safety concerns, and other complex situations.
- Work with the Executive Director and team members to assess risk, determine next steps, and create safety-focused support plans.
- Coordinate with appropriate community partners during crisis situations, including outreach teams, health services, mental health and substance use supports, Indigenous supports, peer supports, and emergency services when necessary.
- Use harm reduction, trauma-informed, culturally safe, and person-centred approaches when supporting residents through crisis or conflict.
- Maintain calm, respectful, grounded, and clear communication during difficult or emotionally charged situations.
- Support restorative and relationship-based approaches wherever possible, while also maintaining clear expectations and boundaries.
- Document incidents, follow-up actions, concerns, and outcomes according to Dawn to Dawn policies and confidentiality standards.
Community Partnerships and Frontline Collaboration
- Build and maintain strong relationships with wellness partners, service providers, Indigenous organizations, outreach teams, social service agencies, government services, and other community support.
- Attend frontline meetings, housing tables, harm reduction meetings, situation tables, and other relevant community meetings as assigned.
- Collaborate with partner agencies to coordinate support, reduce duplication, and ensure residents are not left navigating complex systems alone.
- Support referrals to and from community partners, ensuring clear communication, consent, and follow-through.
- Bring forward trends, gaps, and emerging concerns to the Executive Director to support program planning and community advocacy.
- Represent Dawn to Dawn in a professional, relational, respectful, and community-minded way.
Volunteer and Practical Support Coordination
- Work with volunteers, practicum students, and community supporters as directed by the Executive Director.
Documentation and Administrative Duties
Approximately 20-25% of the role
- Complete required tracking related to resident support, housing stability, subsidies, rent payments, damage deposits, arrears, referrals, and follow-up.
- Enter required information into HIFIS and other reporting systems.
- Maintain accurate, timely, and confidential resident records.
- Track housing-related information, including subsidies, rent contributions, housing applications, move-ins, move-outs, vacancies, arrears, and follow-up actions.
- Prepare brief updates, summaries, or reports for the Executive Director as requested.
- Keep organized records related to landlord contacts, property manager relationships, resident support plans, subsidy approvals, and housing stability concerns.
- Follow Dawn to Dawn policies related to confidentiality, documentation, safety, communication, and professional conduct.
Safety, Boundaries, and Ethical Practice
- Follow Dawn to Dawn’s health and safety policies, including working-alone procedures, community visit expectations, and WorkSafeBC requirements.
- Maintain clear, compassionate, and professional boundaries with residents, landlords, property managers, volunteers, and community partners.
- Uphold resident privacy, dignity, autonomy, and confidentiality.
- Practice cultural humility and remain aware of how colonialism, poverty, racism, gender identity, trauma, mental health, substance use, and systemic barriers contribute to housing instability.
- Participate in ongoing learning and training related to housing, harm reduction, trauma-informed practice, cultural safety, mental health, conflict resolution, crisis response, and community care.
- Uphold Dawn to Dawn’s mission and values and contribute to a respectful and safe working environment.
Qualifications
Skills and Experience
- Experience in housing, social services, outreach, harm reduction, mental health, community development, tenant support, or a related field is an asset.
- Strong relationship-building skills
- Strong understanding of housing instability, poverty, trauma, mental health, substance use, colonialism, racism, gender identity, and systemic barriers.
- Familiarity with Comox Valley housing, community services, ministry systems, and local support networks is an asset.
- Ability to navigate conflict, crisis, and emotionally complex situations with calmness and professionalism.
- Strong written and verbal communication skills.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to work independently while remaining connected to team direction and organizational priorities.
- Comfort completing documentation, tracking forms, and database entry.
- Valid driver’s licence and access to reliable transportation.
- Criminal Record Check and Driver’s Abstract will be required.
Training and Education
Preferred or willingness to complete:
- Relevant education- minimum 2 year Human Services diploma or equivalent
- 5+ year experience working in non-profit
- Naloxone training
- Mental Health First Aid
- First Aid/CPR
- Non-violent crisis intervention or related de-escalation training
- Indigenous cultural safety training, Harm reduction training, Trauma-informed practice training
A combination of education, training, lived experience, and/or direct community experience will be considered.
Pay: $30.00-$34.00 per hour
Benefits:
Work Location: In person
