Collections & Account Resolution Specialist - 2 year contract
At Greater Vancouver REALTORS® (GVR), we’re passionate about leading professionalism and innovation in real estate. Our award-winning team works hard, has fun, and enjoys the best view in the city from our Spruce Street office. Our 15,000 REALTOR® members trust GVR to provide the tools, services, and support they need to provide the best service to their clients. We deliver trusted market insights, advocacy, professional education, and cutting-edge technology solutions to help our members thrive in an ever-evolving industry. At GVR, we are proud to champion excellence, transparency, and sustainable housing solutions while shaping the future of real estate.
Position summary:
Reporting to the Financial Controller, the Collections & Account Resolution Specialist is responsible for managing overdue member accounts and driving them through to resolution. This is not a traditional collections role focused only on calling down a list. Success requires a combination of account investigation, analysis, problem-solving, negotiation, and consistent follow-up.
The Specialist researches each account before making contact, identifies the root cause of non-payment, develops an appropriate resolution strategy, and works directly with members to secure payment or establish payment arrangements. The role also provides accounts receivable support, resolves billing discrepancies, and contributes to stronger collection processes.
This is a highly collections-focused position. A significant portion of each day will be spent conducting outbound collection calls and following up on outstanding balances.
Key responsibilities:
Collections & account recovery (60-70%)
● Manage a portfolio of overdue member accounts and take timely action to move balances toward resolution.
● Send account reminders and contact members by phone and email, including a high volume of outbound collection calls and follow-up activity.
● Secure payment commitments and negotiate payment arrangements where appropriate.
● Follow up consistently on outstanding balances and agreed payment commitments until resolution is achieved.
● Send delinquent and suspension notices as required.
● Maintain detailed, accurate records of collection efforts, member interactions, commitments, and outcomes.
● Maintain compliance with company policies and applicable regulations.
● Contribute to improvements in collection practices, workflows, and reporting.
Account research & resolution (20-30%)
● Monitor the accounts receivable aging report and prioritize accounts requiring action.
● Investigate accounts before making collection calls by reviewing payment history, account activity, correspondence, and prior collection efforts.
● Navigate multiple systems to develop a complete understanding of account status and determine the most effective resolution strategy.
● Identify billing issues, payment disputes, system errors, or process gaps contributing to delinquency.
● Research and resolve complex account inquiries, discrepancies, and outstanding issues.
● Collaborate with other departments to resolve billing or account concerns.
● Provide professional member support regarding billing inquiries.
● Reconcile member accounts and assist with month-end close activities.
Accounts receivable support (10-20%)
● Process and apply payments, including cheques, electronic funds transfers, and credit cards, and reconcile daily deposits.
● Process account adjustments and corrections while maintaining appropriate supporting documentation.
● Maintain accurate account records and files.
● Assist with month-end accounts receivable activities and provide documentation for audit purposes.
● Perform user acceptance testing for billing and payment projects as required.
Qualifications, skills, and experience:
● At least three years of experience in collections, account resolution, accounts receivable, credit and collections, or a related role.
● Demonstrated success managing delinquent accounts and recovering outstanding balances.
● Strong investigative, analytical, and problem-solving skills.
● Experience navigating multiple business systems and databases.
● Exceptional verbal communication, negotiation, and conflict-resolution skills.
● Strong attention to detail, documentation practices, organization, and follow-through.
● Intermediate proficiency in Microsoft Outlook, Word, and Excel.
● Knowledge of basic accounting principles.
Preferred Qualifications:
● Proficiency in Microsoft Dynamics is an asset
If you can analyze an account, develop a strategy, pick up the phone, and confidently drive a resolution, we want to hear from you.
This is a 2 year contract role offering competitive compensation (salary range $60,000 to $75,000), a hybrid work environment once you've successfully onboarded and gained a solid understanding of your role and responsibilities, a nine-day fortnight schedule opportunity, and a supportive and inclusive culture and work environment.
Compensation details listed in this posting reflect the range of pay. Individual pay is determined by skills, qualifications, experience, and location.
While we appreciate all candidates that apply for this position, we’ll only contact candidates who we select for an interview.
GVR is an equal-opportunity employer and welcomes applications from all qualified individuals. GVR encourages applications from women, Indigenous persons, racialized persons, persons with disabilities and persons of all sexual orientations and/or gender identities.
GVR is committed to an inclusive, accessible and welcoming hiring process that provides reasonable accommodation to all applicants. Please advise Rajan Bajaj, ([email protected]) should you require any accommodation to participate in this posting, recruitment, selection and/or assessment processes.
Must be legally authorized to work in Canada, with a preference given to Canadian citizens and permanent residents.
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Wellness program
- Work from home
Work Location: Hybrid remote in Vancouver, BC V6H 4C8
