drumheller, ab french customer service Jobs – 11 Openings This Week

Bilingual Customer Experience Representative
Ennis Fabrics —Alberta
- 8 hour shift
- Remote
- Bilingual
- Management
- Sales
- Store discount
- Wellness program
Quick apply
Engineering Sales Representative
MAPEI Inc. —Alberta
- Full-time
- Customer service
- Engineering
- English
- Wellness program
- Disability insurance
Quick apply
Technical Sales Representative
Way-Tech Process Solutions —Alberta
- Full-time
- Remote
- Microsoft Excel
- Sales
- Engineering
- Mileage reimbursement
- Dental care
Quick apply
3d
Retail Attendant (6-month opportunity in Latvia)
CFMWS —Alberta
- $58,930–$65,320 a year
- Temporary
- Bilingual
- CPR Certification
- Sales
- Disability insurance
- Dental care
12d
Software Manager
BrightOrder Inc. —Canada
- $115,000–$125,000 a year
- Full-time
- Bilingual
- Computer Science
- Engineering
- Dental care
- Vision care
Quick apply
4d
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off
Bilingual Contact Centre Manager – Customer Service (French/English)
Beyond Bilingual Inc. —Canada
- Up to $90,000 a year
- Weekends as needed
- Remote
- Bilingual
- Customer service
- English
Quick apply
9d
Marketing Manager
BrightOrder Inc. —Canada
- $100,000–$110,000 a year
- Full-time
- Bilingual
- Sales
- Marketing
- Dental care
- Paid time off
Quick apply
2d

Related jobs to explore

Based on your search for french customer service

Receptionist
Smith & Hersey Agribusiness Law LLP —Drumheller, AB
Perform other clerical receptionist duties such as filing, photocopying, opening and managing file. Answer, screen, and forward incoming phone calls.
Quick apply
10d
Food Counter Attendant/Cashier
Dairy Queen Drumheller —Drumheller, AB
Provide exceptional customer service by greeting guests, answering questions, and addressing concerns promptly. Arrange food delivery order using FIFO.
$15–$17 an hour
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Bilingual (French) Hiring Event
Uline —Milton, ON
Process customer orders, make product recommendations and handle account inquiries using world-class technology. Best-in-class, clean, modern facilities.
$35–$40 an hour
5d
Customer Service Representative - Bilingual (French)
Uline —Milton, ON
Process customer orders, make product recommendations and handle account inquiries using world-class technology. Best-in-class, clean, modern facilities.
$35–$40 an hour
3d

Show more jobs in cities nearby

I want to receive the latest job alerts for french customer service in drumheller, ab

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Bilingual Customer Experience Representative

Ennis Fabrics
Alberta

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Store discount
Extended health care
Wellness program
Disability insurance
Dental care
Paid time off
Work from home
Company events
Employee assistance program
Vision care
Life insurance

Skills

Bilingual
French
Management
Sales
Call center
Filing
English
Microsoft Office
Organizational skills
Computer skills
Typing
Communication skills

Full job description

Bilingual Customer Experience Representative

Languages Required: English & French
Full time Hours: Monday - Friday DAY (40 Hours per week)
Full - Work from Home

Position Summary: To provide all Ennis Fabrics Customers superior customer experience. Enter orders in an efficient, friendly, professional, personalized manner. Resolve concerns and educate client on Ennis products and services. In this role you will primarily receive incoming calls, faxes, emails and web orders. You may occasionally be asked to assist our CE Outbound team making outbound service/prospecting calls.

Primary Responsibilities: (not in sequence of importance)

Order Management:

Recognizing that servicing our customers is priority one. Interacting and order processing via such channels as Telephone, Fax, Email or Web in a polite, courteous manner.
Process orders accurately, advising customers of stock, price, delivery date, order totals, shipping dates, location of goods, advise if stock is in “pieces” and back order status.
Provide assistance and support to customers in gaining access and navigating the website.
Process returns and issue credits as per Ennis Fabrics policy.

Service Levels:

75/45 – Our goal is to answer all calls quickly and efficiently within 45 seconds.
Answering telephone calls to meet our service level take priority over all other duties and assignments.
Coached to achieve Customer Experience service level standards to achieve KPI’s.

Other Duties:

Transfer calls to other individuals or departments in the company, advising the caller of direct numbers where appropriate.
Accurately record your work status with the appropriate AUX code and ACW code as per Ennis Fabrics policy.
Recognize that we are a part of a larger team, will assist other departments as directed when time allows. This could include adding stickers to sample books, tagging samples, filing, cutting, sorting, updating product binders, data entry or other miscellaneous duties.
Attend training sessions and team meetings, to support continuous learning of Ennis products and services.

Team Participation

Work with Customer Experience Supervisor and Customer Experience Trainer to gain a greater understanding of our products and the markets that use them.
Being a positive, involved team member to contribute to achieving team sales and KPI’s.

Communicates with:

Customers, Sales Professionals, other Customer Experience Team Members, Credit Department, Purchasing, Warehouses, Customer Experience Supervisor, Customer Experience Manager.

Personal Characteristics required:

Excellent attention to detail
Typing speed & accuracy
Friendly and Polite
Ability to Multitask
Organizational Skills
Patient
Empathetic
Ability to problem solve
Strong decision making skills

Experience:

Ability to speak and write in both English & French
Call center experience required
Experience with Outbound calling preferred
Typing/Computer Skills. Microsoft Office Advanced skill level. 40-50 WPM (skills will be tested)
Proven skills in multi-tasking, problem solving and decision making within a high volume, fast paced environment.
Demonstrated ability to work co-operatively in an independent and/or team setting.
Excellent communication skills both verbal and written
Experience working in CRM applications an asset

Working Conditions:

Fast Paced
Structured Environment
Day shift. Weekdays only
Able to sit at a desk for extended periods of time
Office/Call Centre Environment
Must have dedicated home office with no distractions or interruptions
Computer, monitor and headset will be supplied

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount
Vision care
Wellness program
Work from home

Application question(s):

This position requires you to speak English & French. Are you fluent in both?
Are you able to work with minimal supervision?
Are you comfortable with typing 40-50 WPM?
Have you worked in a call center environment before taking inbound calls?
Can you please tell me the salary range you are looking for?
Our head office is located in Sherwood Park , but this job requires you to work remotely from home, does this work for you?
The shift would be 8:00 AM MST - 4:30 PM MST or 9:00 AM MST - 5:30PM

MST , do either of these work for you?

This is a full- time, day time, Monday - Friday - does this work for you?
Are you legally eligible to work in Canada?

Work Location: Remote

Quick apply

Refine Your Search

french customer service jobs in drumheller, ab

Bilingual Customer Experience Representative

Engineering Sales Representative

Technical Sales Representative

Retail Attendant (6-month opportunity in Latvia)

Software Manager

Customer Service Representative - Automotive

Bilingual Contact Centre Manager – Customer Service (French/English)

Marketing Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alerts for french customer service in drumheller, ab

Job seeker tools

Employer Tools

Browse

Stay Connected