Job Title: Warehouse Supervisor
Department: Warehouse
Location: Hanover, ON
Employment Type: Permanent Fulltime
Reports To: Director of Operations
About Smitty’s Furniture
We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.
About the Position
The Warehouse Supervisor plays a key role in enabling Smitty's to achieve its vision: to inspire connections and create warmth in every home. You do this by providing hands-on, day-to-day supervision of our warehouse team, ensuring product moves safely, accurately, and on time from receiving through to delivery, and by acting as the front-line leader for health and safety in the warehouse.
This role is Monday to Friday generally 40 hours per week with flexibility for various work demands.
What will you be doing?
Team Supervision:
Front-line supervision of the warehouse team, including shipping, receiving, and customer pickups:
- Supervise, coach, and support warehouse team members in a manner consistent with the Company's values and culture
- Assign daily tasks and adjust priorities to meet receiving, loading, and delivery schedules
- Support the Director of Operations with scheduling, time off coverage, and shift planning
- Ensure all team members receive job-specific and SOP training
- Provide input to the Director of Operations on hiring, performance reviews, and coaching conversations
- Initiate open and candid conversations with team members and escalate performance or conduct concerns promptly
- Maintain regular team huddles to ensure the efficient and timely flow of information
Health & Safety:
- Ensure team members work in compliance with the OHSA and Smitty's health and safety policies, practices, and SOPs; recognize compliance and correct non-compliance
- Perform workplace inspections and ensure identified hazards are classified, reported, and corrected according to Smitty's hazard classification process
- Conduct safety talks and information meetings covering safety, staff issues, and product issues
- Be present at accident and incident investigations and ensure reports are completed and forwarded promptly
- Enforce PPE requirements, including approved steel-toed footwear in all warehouse areas
- Ensure only trained and certified team members operate lift trucks and that pre-use safety inspections are completed and signed off
- Support workplace injury management with the Director of Operations and Human Resources, including injury reporting and return to work processes
Shipping, Receiving & Product Handling:
- Oversee the day-to-day flow of shipping, receiving, customer pickups, and transfers between locations
- Ensure incoming product is inspected, and shipment damage is documented to support recovery of vendor credits
- Ensure product is received, staged, and stored in an efficient and orderly manner
- Supervise pre-delivery inspection and assembly so product leaves the warehouse delivery-ready
- Oversee the accurate loading of delivery vehicles against the daily delivery schedule
- Assist with product display arrangements at Showroom and assistance with installation of new product
- Maintain inventory accuracy through proper handling, location management, and cycle counts
Equipment & Facility:
- Ensure lift trucks, material handling equipment, and warehouse tools are maintained, inspected before use, and safe to operate
- Maintain a neat, organized, and hazard-free warehouse through consistent housekeeping standards
- Maintain the properties of Smitty’s ensuring that they remain clean, free from debris, and in winter ensuring the sidewalks are cleared and salted
- Report equipment defects and facility maintenance needs to the Operations Manager
- Other related duties as may be assigned
What is going to help you be successful?
- High school diploma required; post-secondary education in Business, Operations, Supply Chain, or a related field is an asset
- 3+ years of experience in a warehouse, distribution, or logistics environment, including experience leading or supervising others
- Understanding of Occupational Health & Safety requirements; supervisor-level health and safety training is an asset
- Lift truck certification (or ability to obtain certification through Smitty's training)
- Experience in the home furnishings industry is an asset
- Demonstrated ability to learn new software programs; experience with inventory or ERP systems is an asset
- Ability to use Microsoft products (Word, Excel, SharePoint etc.)
- Excellent communication skills (written and verbal)
What’s in it for you?
- Competitive salary within an expected range of: $26 to $28 per hour
- Comprehensive group benefits, including health, dental, and LTD
- A challenging, meaningful, and rewarding work environment
- Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other
What you should know about our Recruitment & Selection Process:
- This posting is for a new vacancy within our organization.
- We do not
use artificial intelligence to screen, assess or select applicants.
- If you are selected for an interview, we will notify you within 45 calendar days of the date of your interview
Smitty’s, we are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). in our everyday operations. We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward. To request accommodation, please reach out to [email protected]. Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies.
Ready to make an impact?
Do you want to work with a team that takes its work seriously, but knows how to have fun doing it? Are you looking for an environment where you’re valued, supported, and challenged to be your best? If so, we definitely want to hear from you! Please send us your resume in Word, PDF, or Video formats to [email protected].
We sincerely thank all applicants for their interest. Due to the high volume of applications we receive, only those selected for an interview will be contacted. If you don’t hear from us, please don’t be discouraged. Your experience may be a better fit for a future opportunity, and we would be delighted for you to apply again.
