Precise ParkLink (West) Ltd.
Location: Edmonton & Area – Alberta Health Services (AHS) / Health Shared Services (HSS) Parking Locations
Position Type: Part-Time
Primary Availability: Evenings, Weekends & Holidays
About Precise ParkLink
At Precise ParkLink (West) Ltd., we are committed to creating a workplace defined by integrity, trust, courage, and collaboration.
Our teams play an important role in supporting Alberta Health Services (AHS) and Health Shared Services (HSS) by providing safe, efficient, accessible, and customer-focused parking services across Edmonton and area.
We are looking for a reliable, professional, and customer-focused individual to join our team as a Parking Enforcement Ambassador & Customer Service Representative.
This is an active, field-based position that combines mobile parking enforcement, site inspections, customer service, parking operations, and facility support.
The successful candidate will spend the majority of their shift working in the field, patrolling assigned parking facilities and supporting customers while ensuring parking operations are safe, compliant, and operating effectively.
Schedule & Availability
This is a Part-Time position.
We are specifically looking for candidates with availability to work:
- Evenings
- Weekends
- Statutory holidays
- Special events and operational coverage as required
Typical shifts may include:
- 2:00 p.m. – 10:00 p.m. / 3:00 p.m. – 11:00 p.m. (7days a week)
- 7:00 a.m. – 3:00 p.m. / 3:00 p.m. – 11:00 p.m. (Weekends)
- Other evening or weekend shifts based on operational requirements
Schedules may vary based on vacation coverage, sick coverage, special events, staffing requirements, and business needs.
Evening and weekend availability is a key requirement for this position.
Key Responsibilities Parking Enforcement
- Conduct regular mobile patrols of assigned parking lots, parkades, and facilities.
- Enforce parking regulations in accordance with Precise ParkLink and client policies and procedures.
- Identify and document parking violations accurately.
- Issue parking notices in accordance with established enforcement procedures.
- Use mobile enforcement applications, handheld devices, and other technology to complete patrol and enforcement activities.
- Maintain a visible and professional presence throughout assigned parking facilities.
- Monitor parking activity and identify recurring operational concerns.
- Conduct patrols at assigned locations according to established schedules and requirements.
- Report suspicious activity, hazards, vandalism, damage, and other concerns to the appropriate supervisor.
- Complete required patrol logs, reports, and documentation accurately.
- Support enforcement during special events and periods of increased parking activity.
Parking Operations & Site Inspections
- Inspect parking equipment, pay stations, signage, gates, lighting, and other site infrastructure.
- Identify equipment malfunctions and report issues promptly.
- Assist with minor troubleshooting where trained and authorized.
- Identify snow, ice, debris, litter, or other conditions that may impact the safety or operation of the parking facility.
- Report maintenance and safety concerns to the appropriate team.
- Assist with traffic flow and parking management when required.
- Support temporary signage, pylons, event equipment, and other operational requirements.
- Maintain a clean, professional, and well-presented parking environment.
- Complete site inspections and other operational checks as assigned.
Customer Service
While enforcement is a primary responsibility, customer service is an important part of the position.
- Assist customers in a professional and courteous manner.
- Answer questions regarding parking, payment, permits, rates, access, and parking locations.
- Assist customers with parking equipment and payment systems.
- Provide wayfinding assistance to patients, visitors, staff, and other parking patrons.
- Explain parking policies and procedures clearly and respectfully.
- Respond professionally to customer concerns and complaints.
- De-escalate challenging customer interactions and seek assistance when required.
- Escalate customer concerns or operational issues appropriately.
- Maintain a positive customer experience while enforcing parking requirements.
Vehicle & Equipment Responsibilities
- Safely operate company vehicles while conducting mobile patrols.
- Complete vehicle inspections before and during assigned shifts.
- Maintain the cleanliness and professional appearance of company vehicles.
- Report vehicle damage, mechanical concerns, or maintenance requirements.
- Safely operate mobile enforcement equipment and other technology assigned to the position.
- Maintain and protect company equipment and report missing or damaged equipment immediately.
What We're Looking For
We are looking for someone who is reliable, observant, professional, and comfortable working independently.
The successful candidate will have:
- Previous customer service experience.
- Strong verbal communication skills.
- The ability to remain calm and professional during difficult customer interactions.
- Strong attention to detail.
- Good judgment and problem-solving skills.
- The ability to work independently with limited supervision.
- The ability to follow written and verbal instructions.
- Comfortable using mobile technology, smartphones, tablets, and computer systems.
- The ability to learn and use parking enforcement software and applications.
- Reliable attendance and punctuality.
- A willingness to work outdoors in changing weather conditions.
- A professional approach to parking enforcement and customer interactions.
Driver Requirements
Because this is a mobile position, the successful candidate must have:
- A valid Alberta Class 5 Driver's Licence.
- A satisfactory 5-year driver's abstract.
- Must have maintained personal vehicle insurance for a minimum of 3 years, and be able to supply insurance history
Employment is conditional upon successful completion of applicable driver and background screening requirements.
Physical Demands
This is an active, field-based position.
The employee must be able to safely:
- Frequently walk and stand for extended periods.
- Frequently enter and exit vehicles.
- Navigate parking lots, parkades, stairs, curbs, uneven surfaces, and pedestrian areas.
- Bend, twist, crouch, kneel, reach, and work in various positions while conducting inspections and enforcement activities.
- Frequently lift, carry, push, or pull loads up to 23 kg (50 lbs) unassisted.
- Use appropriate mechanical equipment or approved team-lift procedures for heavier or awkward loads.
- Perform repetitive hand and arm movements while using mobile enforcement devices, parking equipment, and vehicle controls.
- Work outdoors for extended periods in cold, heat, rain, snow, wind, and other changing weather conditions.
- Maintain sufficient mobility, balance, coordination, and situational awareness to work safely around vehicles and pedestrians.
Physical demands are subject to appropriate hazard assessments, safe work procedures, available equipment, and reasonable accommodation in accordance with applicable legislation and company policy..
What We Offer
- Paid training and ongoing development.
- Flexible part-time employment.
- Opportunities for additional hours based on operational requirements and availability.
- Experience in parking operations, enforcement, customer service, and field operations.
- A supportive and collaborative work environment.
- Opportunities to develop and advance within Precise ParkLink.
- A workplace guided by our core values of integrity, trust, courage, and collaboration.
Who Will Be Successful in This Role?
This position is a good fit for someone who enjoys being active and working in the field rather than sitting at a desk.
You should be comfortable driving, walking, working outdoors, interacting with customers, enforcing policies professionally, and working independently.
If you take pride in doing your job properly, notice the details others may miss, and can balance enforcement with a respectful customer-service approach, we would like to hear from you.
Apply today to join Precise ParkLink (West) Ltd.
Pay: $18.00-$20.00 per hour
Ability to commute/relocate:
- Edmonton, AB T5H 3K6: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you willing to work in all weather conditions?
- Are you able to work evenings and weekends as required?
- Are you able to commute to and from work reliably (including travelling home in the evening)?
Licence/Certification:
- vehicle insurance for 3 years, and provide insurance history (required)
- driving license and clean driving abstract (required)
Location:
- Edmonton, AB T5H 3K6 (required)
Work Location: In person
