Job Type: Internal Secondment
Work Model: Hybrid
Reference code: 133169
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
Your typical day will be dynamic and engaging, encompassing various responsibilities to ensure a seamless and impactful experience for clients and team members alike. You will oversee hospitality and venue operations, partnering with senior management to strategize and execute plans for the Toronto Conference Centre and Bistro experience. You'll lead key projects, leveraging your extensive expertise in the hospitality industry, and spearhead process improvements and change management initiatives for the National Orbis Events Team. Additionally, you will manage relationships with clients and partners, plan and execute complex events, and mentor a team of event planners to achieve excellence. Your role will be pivotal in fostering collaboration, ensuring operational efficiency, and delivering high-quality experiences.
You will be accountable for delivering an exceptional hospitality and event experience across the Toronto Conference Centre and the national Orbis ecosystem. This role supports the Senior Manager in the strategic planning and operational delivery of the Toronto Conference Centre and Bistro, while providing hands-on oversight of day-to-day operations. You will lead and support key initiatives, applying deep hospitality industry expertise, and drive process improvement and change management for the National Orbis Events Team by developing and implementing operational models, best practices, and enhancements. Acting as the operational link across all Podium spaces—including Deloitte University, Greenhouse, Bistro, Podium Club, D Studio, and the Conference Centre—you will ensure an integrated and efficient approach. Responsibilities include collaboration and quality control on reimagined Bistro offerings and client experience, support for agile conference space utilization, vendor management of onsite hospitality partners including SLA oversight and monthly invoicing, and the creation and active management of governance and process documentation. You will manage relationships with key enabling areas, oversee common area activations in alignment with brand standards, ensure all scheduled events run smoothly, and serve as the first point of escalation for any operational or guest experience issues. In addition, you will lead end-to-end planning for complex, high-impact events at the Toronto Conference Centre, manage client and Partner relationships, support event planning for Orbis offices in Montreal and Vancouver, bring a creative, experience-driven mindset, ensure logistical compliance with building standards, and act as a subject matter expert for hospitality and events across Deloitte Canada. You will also lead and mentor a team of event planners, assigning events, ensuring procedural adherence, fostering team engagement, and supporting development and achievement of KPOs.
You are someone with these required skills, experience and qualifications:
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5+ years proven success with complex event management and delivery
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5+ years hospitality and facility management experience
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Strong people management skills with a team building approach
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Proven ability to form, leverage, and manage productive relationships and work effectively managing multiple priorities in a fast-paced, highly matrix environment
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Strong strategic-thinking and analytical skills with a keen attention to detail
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Ability to multi-task various projects and manage varied clients
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Consultative and solutions oriented; foster cooperation and collaboration; build credibility and trust
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Proven experience taking the initiative to apply judgement within the parameters of role, take decisions and take action
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Ability to effectively manage up, down and across
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Must be highly proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
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General understanding of Delphi, Cvent
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
