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Temporary (Fixed Term)
Location: Fort McMurray, AB | Monday–Friday (5x2) | Co-op position
Reporting to the Technology Support Supervisor, the Technology Solutions Engineer Co-op will provide expertise and ongoing technical support to assist the support team and customers on the use and operation of Caterpillar® Mining and Construction software and hardware technologies.
As a Technology Solutions Engineering Co-op you will be advising other technical experts and have a key role in making decisions and providing support, both for office and onboard systems. Using a combination of expertise and coordination with Finning and Caterpillar®, the successful candidate will provide troubleshooting of the software and hardware for Cat® Technologies including Fleet, Terrain, Site Aware, DSS, and Trimble Heavy Civil technologies that is currently used at the customers mining and construction operations.
This role will be primarily based out of Fort McMurray. Candidates can be based in Edmonton; however, this role requires approximately 50% travel to Fort McMurray.
Key Responsibilities
Customer and internal Technical Support for Caterpillar® and Finning technology suite of products (i.e. MineStar, Trimble, CUBIQ)
Reports back on product failure trends and serviceability issues
Support continuous improvement project work as required
Review and support in creating and managing technical documents
Inventory and tooling management – maintain and track all Caterpillar® technology inventory and tooling located in the lab room or stored at respective branches
Manage projects with customer to deliver upgrades, calibrations, and troubleshooting
Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way, to minimize customer downtime
Qualifications
A valid driver’s license with a clean driving record
Experienced with various office programs Excel, Word and PowerPoint
Post secondary education in Mining, Mechanical Engineering, Mechatronics, Robotics, or a related field would be considered an asset
Additional Skills
Experience in Mining Operations or Heavy Civil Construction is an asset
Knowledgeable in GPS/GNSS systems
Experience with computer networking
Experience with or knowledge in database management systems
Mine Planning knowledge/experience
Knowledge in major fleet management systems including MineStar/Wenco/Modular is an asset
Civil CAD, Vulcan, Deswik or other Mine Engineering software experience
Please note:
Candidates can be based in Edmonton; however, this role requires approximately 50% travel to Fort McMurray.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
