Fredericton, Nb Customer onboarding & engagement coordinator Jobs – 1 Openings This Week

Beaverbrook Art Gallery: Senior Operations Manager
Beaverbrook Art Gallery —Fredericton, NB
- $54,000–$66,000 a year
- Full-time
- Customer service
- Microsoft Office
- Databases
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9d

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Beaverbrook Art Gallery: Senior Operations Manager

Beaverbrook Art Gallery
Fredericton, NB

Quick apply

Job details

Full-time
9 days ago

Skills

Customer service
Microsoft Office
Databases
Administrative experience
Human resources
Organizational skills
Office management
Metadata
Business
Leadership
Communication skills
Time management

Full job description

Position Summary

Reporting to the Director & CEO, the Senior Operations Manager is responsible for the efficient day-to-day administration and operations of the gallery. This role provides administrative, operational, and human resources support to ensure the organization functions effectively and delivers a positive experience for staff, volunteers, visitors, artists, donors, and stakeholders. The Senior Operations Manager serves as a central point of coordination across departments and supports the implementation of organizational policies, procedures, and strategic priorities.

Key Responsibilities

Office Administration & Operations

Oversee the day-to-day operations of the gallery office.
Develop, manage, and streamline office administrative systems, procedures, and records.
Coordinate office equipment, supplies, and service providers.
Manage staff responsible for rentals and retail center and facilitate growth within those areas.
Enforce and improve retail center processes and logs for all activities & items.
Ensure proper management of incoming rental inquiries and timely responses to internal and external stakeholders.
Maintain organizational calendars and coordinate meeting schedules as required. (e.g. internal events, vacations, training, etc.)
Prepare correspondence, reports, presentations, and other documentation as needed by senior management.
Provide administrative support to the Executive Director and leadership team.
Maintain corporate records and other relevant documentation.
Provide visitor services and event support through the management of staff responsible for gallery spaces and event operations.
Coordinate administrative logistics for all Gallery events, including scheduling, space allocation, and equipment rentals.
Work with the Head of Security & Facilities to coordinate any changes that may impact daily operations, staff and Health & Safety regulations, etc.
Support donor, member, and stakeholder engagement activities/events in collaboration with other internal staff.

Human Resources Administration

Coordinate employee onboarding and offboarding activities with manager in charge.
Maintain employee records and personnel files in accordance with privacy requirements.
Support recruitment activities, including posting positions, scheduling interviews, and coordinating candidate communications.
Assist with payroll submissions, vacation tracking, and leave management.
Support employee training and professional development administration.
Assist with the creation and implementation of workplace policies and procedures.

Asset Management

Coordinate building maintenance, repairs, and service contracts.
Work with the Manager of Security & Facilities to coordinate service and manage access to gallery facilities and systems (e.g. keys, security cards, and access control systems).
Assist in ensuring compliance with workplace health and safety requirements.
Liaise with IT service providers regarding technology needs and issues.

Qualifications

Education

Diploma or degree in Business Administration, Office Administration, Human Resources, or a related field.
Equivalent combination of education and experience may be considered.

Experience

Minimum 3–5 years of progressively responsible administrative or office management experience.
Proven leadership skills
Experience supporting human resources functions.
Experience in a non-profit, arts, cultural, or public sector environment is considered an asset.

Knowledge, Skills & Abilities

Strong organizational and time management skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and deadlines.
Strong attention to detail and accuracy.
Proficiency in Microsoft Office Suite and business software applications.
Knowledge of basic HR and administration practices.
Ability to maintain confidentiality and exercise sound judgment.
Strong interpersonal skills and customer-service orientation.
Ability to work independently while collaborating effectively with a diverse team.

Reporting Relationship

Reports to: CEO & Director
Direct Reports: Retail center (Gift Shop), rental Team (Gallery Services Coordinator & Assistants) , administrative staff, and other employees, as assigned.

Pay: $54,000.00-$66,000.00 per year

Work Location: In person

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customer onboarding & engagement coordinator jobs in fredericton, nb

Beaverbrook Art Gallery: Senior Operations Manager

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