Position Summary
CIMCO is looking for an Inside Sales Representative to support parts and materials sales across our Atlantic region (Dartmouth, Moncton, St. John’s). This role is a key support function to service technicians, account managers, and customers, ensuring parts are quoted, sourced, and ordered accurately and efficiently.
This position is hybrid‑eligible. The successful candidate will work full‑time in office for the first 6–12 months to build technical knowledge, supplier familiarity, and strong working relationships, with the opportunity for a hybrid work‑from‑home arrangement thereafter.
Key Responsibilities
- Provide exceptional customer service when taking parts and material orders and resolving issues in a professional, solutions‑focused manner
- Quote parts and material sales for customers and internal service and sales teams
- Open and process parts orders and purchase orders in SAP
- Interact with existing suppliers to request quotes, place orders, confirm lead times, and resolve discrepancies
- Source new suppliers when required to support regional service and project needs
- Support technicians and service sales by looking up parts, manuals, and substitutes in a technical environment
- Create part numbers and maintain accurate part records in SAP and related systems
- Assist with warranty‑related parts, including documentation and sorting warranty requests
- Navigate internal inventory systems and supplier networks; support local warehouses with cycle counts and inventory management as required
- Work across multiple communication platforms including SAP, CRM, Microsoft Office, Teams, supplier portals, Excel, shared drives, email, phone, and text
- Learn continuously from technicians, service managers, and account managers to build refrigeration and HVAC product knowledge
- Assist with additional administrative or sales support tasks as required by the operation
Required Knowledge, Skills & Qualifications
- Customer service and/or inside sales experience in construction, HVAC, refrigeration, or a related technical industry
- Previous experience working with parts (HVAC or refrigeration preferred but not required)
- Strong professional communication skills, both verbal and written
- High attention to detail with the ability to manage multiple priorities in a fast‑paced environment
- Strong computer skills, including Microsoft Office; SAP experience is an asset
- Technical or mechanical aptitude and a willingness to learn
- Ability to work independently while coordinating closely with service and sales teams
- Valid driver’s licence (asset for occasional branch or supplier visits)
Join our team! This is an existing vacancy that we are actively looking to fill.
Company Profile
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.
We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.
CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Please note that our hiring processes may involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
