Position Description
Inside Sales Representative - Atlantic Canada
Contro Valve Equipment Inc. has evolved over the past forty years from being solely a sales representative to being a full-service valve assembly, instrumentation and repair company. The sales department is responsible for the preparation of quotations for new product, the entry of orders in the ERP and the placement of purchase orders with suppliers. The company’s activities are focused on selling the product line of about six major suppliers, but the full range of equipment and parts suppliers is in excess of 20 different companies.
Reporting to the Regional Sales Manager, the Inside Sales Representative is responsible for managing their work flow such that new equipment and parts orders move expeditiously from quotation through to order entry, purchase of parts, final assembly and shipment to the customer and invoicing. The choice of product or parts that may be selected and quoted for a specific order may be developed by the Representative, or the information may be provided by other specialists in the department. Normally the work is assigned by the sales manager according to the knowledge and experience of the representative
Due to the dynamic nature of the work, this position requires strong communication skills with all the involved parties including customers, service coordinators and suppliers.
Primary Responsibilities
The main responsibilities of the position are:
1. Preparation of product quotations in the CRM based on standard pricing guidelines, or specific customer pricing guidelines provided by sales management.
2. Creation of customer orders in the ERP, once the purchase order is received from the customer.
3. Perform reviews of customer’s purchase order for conformance with the quotation. Details on the customer PO should be verified against any pre-existing information in the customer’s profile in GP. For any assemblies (multiple parts), the required parts should be selected using manufacturer’s configuration tools. Parts are then ordered from suppliers and linked to the order.
4. Once goods are shipped to the customer, verify documentation and send the file to accounting for invoicing.
5. Communicate with customers on the level of progress for their order and find solutions to any problems that may arise with the promised delivery. Where necessary, expedite any orders from suppliers.
Skills and Knowledge
· Familiarity with CRM platforms and quote preparation
· Good understanding of the procurement process as applied in an ERP system and how it may interface with other reports including inventory information.
· Able to use office software such as Word and Excel in a windows environment.
· Work independently with a limited amount of supervision but understand when to ask for assistance from others.
· Able to work under stress, manage work flow and set priorities when multiple objectives must be met.
Education/Experience
· Secondary school graduation from a post-secondary college or a technical degree in mechanical/instrumentation.
· Experience working in an Industrial procurement.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- RRSP match
Work Location: In person
