CANDIDATES WILL ONLY BE CONSIDERED IF APPLYING THROUGH DIRECTIONS POSTED ON TOWN OF HINTON WEBSITE: https://www.hinton.ca/Jobs.aspx
POSITION SUMMARY
Reporting to the Accounting Manager, this position is primarily responsible for providing excellent customer service by handling inquiries. This position assists with administrative tasks, document management, processing financial documentation, organizing office resources, and assisting with event preparations and projects. This role offers variable hours based on operational needs, making it ideal for someone who values flexibility and can manage their lifestyle without a guaranteed weekly schedule.
WORK RESPONSIBILITIES
Customer Service
- Provide information to residents, stakeholders, and other departments members following policies and procedures
- Act as the primary customer service liaison, handling inquiries, registrations, and collecting applicable fees
- Interact with the public through various communication methods offering information and guidance related to departmental services
- Possess a positive and friendly attitude; enjoy working with and serving the public
Administrative Support Duties
- Provide clerical and office support, including filing, word processing, transaction processing and reconciling, data entry, and mail handling
- Assist with applications, permits collection of fees, and balancing of records
- Assist with posting communication materials
- Assist with projects and event preparations, ensuring workspaces and equipment are functional and organized
- Maintain office equipment and departmental supplies
- Support referrals on a client-by-client basis
- Support Emergency Response Plans and Emergency Response preparedness
- Perform other duties as assigned
QUALIFICATIONS
- High School Diploma or GED
- Experience working in a customer service role handling cash, processing payments, and reconciling daily cash transactions
- Working knowledge of Microsoft Office Suite, and computer software systems to enter and submit required documentation
- Satisfactory background screening is required for this position including a Criminal Record Check and Vulnerable Sector Check
- A Class 5 Driver’s License with a satisfactory Drivers Abstract
SKILLS & ABILITIES
- Able to perform consistently in a competent manner and be punctual, organized, and focused
- Able to deal with confidential matters in a discreet and professional manner
- Work collaboratively and effectively with others to resolve problems and make decisions
- Strong verbal and written communication skills
- Strong conflict resolution and mediation skills
- Strong customer service and public relations skills
- Demonstrate a commitment to continuous training and professional development opportunities
- Demonstrate a high degree of personal initiative, professionalism, and positivity while working independently
- Strong time management and organizational skills to prioritize responsibilities and customer requests
- Able to work as a dependable team member
WORKING CONDITIONS
Details pertaining to the physical demands of the position can be found in the Physical Demands Analysis and Job Hazard Assessment with Health & Safety.
Hours
Standard work week hours. May occasionally be required on evenings or weekends.
Physical Effort
Office-based work performed typically includes administrative duties and varying levels of physical effort, including moderate lifting (up to 10 kgs), sitting, walking, standing, pushing, pulling, reaching, driving, carrying. Repeated motion of office tasks.
Travel
Some travel to field sites within and outside the Town under various road and weather conditions. Must maintain alertness and respond appropriately using defensive driving skills in various conditions (traffic, weather, distractions).
Work Environment
Normal office environment. Locations such as offices and facilities where emergency support services are readily available. Moderate to significant exposure to the public in a service provision capacity. Potential exposure to client volatility dealing with the public.
HEALTH & SAFETY
Ensure the Town of Hinton health and safety policies, procedures, directives, and safe work practices are followed in accordance with the Occupational Health and Safety Act and Regulations.
Pay: $24.74-$26.81 per hour
Benefits:
- Employee assistance program
- On-site parking
Work Location: In person
