Looking for more than just a job? At Harrison Hot Springs Resort, work meets adventure, relaxation, and opportunity. From our hot spring pools and spa to restaurants, golf, and lakeside activities, this is where careers grow, and work-life balance happens.
Join our team and help us create unforgettable guest experiences in one of the most beautiful parts of the Fraser Valley.
Features of the Resort
- Five mineral hot spring pools
- Healing Springs Spa
- Three restaurants & one coffee kiosk
- Banquet and catering services
- Golf course, marina, and more!
About the role:
As General Manager, you will be responsible for the effective operational management of all Department Heads to achieve and exceed their revenue and Guest satisfaction targets.
The General Manager of this unionized property would have oversight of 5 Food and Beverage Outlets in addition to Rooms Division, Spa and Golf Course.
You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the business.
If you enjoy being part of a team, delivering excellent service and thriving on a challenge, this is THE opportunity for you.
What You’ll Do
- Managing service providers, comparing progress against contracts service expectations;
- Forging positive relationships with other team members, clients, owners, business partners & contractors;
- Undertaking proactive risk management;
- Training, directing the work of, resolving issues/problems and coaching and counselling the team, as a leader, to ensure a quality operation;
- Operating and managing Trust Accounts;
- Handling day-to-day management of the property in a hands-on capacity;
- Managing key property issues (including capital projects; customer service; Schedules, Overtime, refurbishment.);
- Directing recruitment, training and development of a team of staff, including department heads;
- Seeking and responding to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction;
- Holding regular briefings and communication meetings with the management team;
- Planning of operations, functions, conferences and providing quotations to groups;
- Communicating with and directing team members in a clear and concise manner;
- Pro-actively managing the scheduled maintenance program;
- Being on call for emergencies;
- Inspecting common areas, facilities, plant, and equipment;
- Be responsible for management of property accounts;
- Be responsible for marketing and promotions of the property;
- General administration duties;
- General business development;
- Other duties as required to ensure the smooth operation of the property
What You Need to Have
- Previous Full-Service Hotel/Resort General Manager Experience is required;
- A degree or diploma in hotel management or equivalent;
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management;
- Experience in managing budgets, revenue proposals and forecasting results. · Exceptional computer skills.
- Union Experience
Perks
- On-site complementary parking
- Associate Discounts: Room, F&B outlets, retails and spa.
- Voluntary RRSP (for eligible associates)
- Benefits package including health, dental, vision coverage, long-term and short-term disability insurance. (for eligible associates)
- Subsidized Meal Program
Job Types: Full-time, Permanent
Pay: $100,000.00-$130,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- RRSP match
- Store discount
- Vision care
Ability to commute/relocate:
- Harrison Hot Springs, BC: reliably commute or plan to relocate before starting work (preferred)
Experience:
- General Manager 4 Diamond Full Service Hotel: 7 years (preferred)
- Union: 3 years (preferred)
- working in properties over 300 rooms: 5 years (preferred)
- Revenue Management: 5 years (preferred)
- Business planning: 10 years (preferred)
- capital expenditure project: 5 years (preferred)
Licence/Certification:
- Drivers Licence (preferred)
- Canadian Work Permit for the next 3 years (required)
Work Location: In person
