Dental Practice Assistant / Patient Care Coordinator
Refine Dental Hygiene | Huntsville, Ontario
Part-Time | 3+ Years Dental Experience is an asset
About Refine Dental Hygiene
Refine Dental Hygiene is an independent dental hygiene practice in Huntsville, Ontario, focused on providing an elevated, personalized approach to preventive oral healthcare.
We are a growing, modern practice with a strong focus on patient experience, prevention, Guided Biofilm Therapy (GBT), technology, and creating an environment where patients feel genuinely cared for.
As our practice continues to grow, we are looking for an experienced Dental Practice Assistant / Patient Care Coordinator who can help us deliver an exceptional experience from the first patient interaction through to the completion of their appointment.
This is not a traditional high-volume dental reception position. We are looking for someone who takes pride in details, anticipates what needs to be done, and genuinely enjoys taking care of people.
The Role
You will work closely with the Registered Dental Hygienist/owner and help oversee the day-to-day patient and administrative experience at Refine.
Your responsibilities may include:
- Welcoming patients and creating a warm, professional first impression
- Managing incoming calls, texts, emails and patient inquiries
- Scheduling and coordinating appointments
- Helping maintain a productive and organized schedule
- Confirming appointments and assisting with schedule changes
- Managing patient intake and administrative documentation
- Processing payments and assisting with dental insurance/direct billing
- Communicating treatment estimates and appointment information
- Following up with patients when needed
- Maintaining accurate patient records
- Helping prepare treatment rooms and supporting clinical flow when required
- Assisting with sterilization, stocking and organization as needed
- Helping maintain the polished, clean and welcoming environment of the practice
- Supporting other administrative and practice-growth initiatives as the role develops
Who We're Looking For
Our ideal candidate has at least 3 years of dental experience and understands how a dental practice operates.
You are:
- Exceptionally warm and professional with patients
- Confident communicating by phone, text, email and in person
- Highly organized and attentive to detail
- Comfortable working independently and taking initiative
- Able to anticipate what needs to happen next
- Calm and solutions-focused when the schedule changes
- Comfortable learning and using technology
- Familiar with dental terminology, insurance and dental practice workflows
- Reliable, punctual and accountable
- Someone who notices the little things that make a patient experience exceptional
Experience with dental practice management software and electronic insurance/direct billing is strongly preferred. Experience with Curve Dental is an asset.
Why Join Refine?
Refine is a small, growing practice where your contribution will genuinely matter.
Rather than working within a large, high-volume office, you'll have the opportunity to help shape the patient experience and become an important part of the growth of the practice.
We value:
Exceptional patient care.
Patients should feel welcomed, respected and cared for from beginning to end.
Quality over volume.
We believe in providing thoughtful, individualized care rather than creating a rushed environment.
Professionalism.
We take pride in the way our practice looks, feels and communicates.
Initiative.
We're looking for someone who sees what needs to be done and takes ownership of it.
Growth.
As Refine continues to grow, there may be opportunities for the responsibilities and hours of this position to grow as well.
Qualifications
- Minimum 3 years of dental experience is an asset
- Dental reception/administration experience strongly preferred
- Knowledge of dental terminology and insurance processes
- Strong written and verbal communication skills
- Excellent organizational and time-management skills
- Comfortable with computers, online scheduling and modern dental technology
- Experience with Curve Dental is an asset
Job Type: full time
Location: Huntsville, Ontario
Schedule: To be discussed; some flexibility in scheduling may be required. Some remote hours may be available.
To Apply
Please submit your resume along with a brief introduction telling us about your dental experience and why you think you would be a great fit for a small, patient-focused practice like Refine Dental Hygiene.
We appreciate all applications; however, only candidates selected for an interview will be contacted.
Pay: $32.00-$37.00 per hour
Benefits:
Work Location: Hybrid remote in Huntsville, ON P1H 1P2
