SERVICE WRITER
Collicutt Energy Services is a solutions-driven engine company specializing in manufacturing, repair, overhaul, and maintenance across all engine brands. We support customers across power generation, compression, and frac operations with a strong focus on safety, quality, and customer service.
We are currently seeking a Service Writer to join our Red Deer Frac Service team. This role is the administrative hub of our service operation, coordinating work orders, technician documentation, customer communication, invoicing support, and component tracking from job initiation through completion. This position is ideal for someone who enjoys working in a fast-paced service environment and can confidently manage both administrative details and technical service documentation.
What's in it for you
- Competitive compensation
- Full benefits package
- RRSP matching
- Stable, year-round employment
- Opportunity to work closely with technicians, customers, and operations teams
- Supportive team environment with ongoing development opportunities
What you'll be doing
- Open, maintain, and close service jobs within SAP
- Review technician paperwork, labour hours, and service documentation for accuracy and completeness
- Coordinate customer communication, documentation requests, and job status updates
- Support quoting, invoicing, purchase order management, and customer portal submissions
- Track customer equipment and components through the repair and overhaul process
- Coordinate third-party repairs, machining, inspections, and component services
- Enter technician timesheets and support scheduling and travel logistics
- Maintain organized job files, service records, photographs, and supporting documentation
- Translate technical service information into accurate customer-facing documentation and billing records
What you bring
Required
- High School Diploma
- Service Writer Certification, or the ability to obtain certification
- Minimum 3 years of experience in a Service Writer or service administration role
- Experience supporting shop and/or field service operations
- Experience with SAP or similar ERP/service management systems
- Strong proficiency with Microsoft 365 (Excel, Word, Outlook)
- Strong attention to detail and data accuracy
- Excellent organizational and time management skills
- Strong written and verbal communication skills
Preferred
- Business Administration Certificate or Diploma
- Experience in heavy equipment, engine service, industrial, or mechanical service environments
- Understanding of job costing, invoicing, and service documentation processes
- Working knowledge of diesel engines, major engine components, overhaul processes, and service terminology
Professional Capabilities
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to work independently and collaboratively
- High level of accountability, reliability, and initiative
- Ability to maintain confidentiality and handle sensitive information
Why this role matters
The Service Writer is often the bridge between customers, technicians, and operations. Success in this role means ensuring jobs are documented accurately, customers stay informed, technicians have the administrative support they need, and work orders move efficiently from quote to invoice.
How to Apply
Submit your resume to [email protected] with Service Writer in the subject line or apply directly through Indeed.ca.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Red Deer, AB T4P 3R4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience supporting heavy equipment, engine service, industrial, automotive, or mechanical service operations?
- Do you have experience reviewing technician work orders, labour hours, and service documentation?
- Are you comfortable learning technical terminology related to diesel engines, components, and overhaul processes?
- Do you currently hold a Service Writer Certification? If not, are you willing to obtain one? Please specify your answer.
Experience:
- SAP or similar ERP: 3 years (required)
- Customer relationship management: 3 years (preferred)
- Technical documentation: 3 years (preferred)
- Administrative or Service Writer: 3 years (required)
Work Location: In person
