kanata, on itsm consultant Jobs – 4 Openings This Week

ITSM Consultant
RJR Innovations —Ottawa, ON
- Bilingual
- Writing skills
- Microsoft Office
Service Management Analyst
Payments Canada —Ottawa, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Senior Technical Architect - Linux Systems & Cloud
ADGA Group Consultants Inc —Ottawa, ON
- $130–$150 an hour
- Contract
- Azure
- Oracle
- Computer Science
- Profit sharing
- Disability insurance
Quick apply
14d

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Dynatrace Consultant - Contract
Compugen Inc —Toronto, ON
The successful candidate will assess the current implementation, develop an observability roadmap, establish monitoring standards, and partner with…
$50–$85 an hour
11d
ServiceNow Business Process Consultant - ITSM AND HRSD
EY —Toronto, ON
The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. ITIL Foundation certification or equivalent IT service…
$92,000–$138,000 a year

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ITSM Consultant

RJR Innovations
Ottawa, ON

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Job details

Skills

Bilingual
Writing skills
Microsoft Office
Java
IT infrastructure
Project management
ITIL
Microsoft Project
Communication skills
HTML
Help desk

Full job description

We are seeking an IT Service Management Consultant in our Professional Services Department. This position will be located in our newly designed Ottawa office and will report to the Director of Professional Services.

The ideal candidate will have a minimum of five years of proven implementation experience with ITSM solutions, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.

This role is heavily dedicated to working directly with customer system administrators and will require frequent travel. The ideal candidate needs to have very strong communication skills, know how to set appropriate expectations with the customer and the company and be comfortable working in IT shops from five people to the hierarchy of a Fortune 500 company.

The IT Service Management Consultant will represent the customer’s requirements throughout the implementation lifecycle. Therefore the IT Service Management Consultant must be able to articulate complex solutions to the company’s development and support teams for resolution or advancement to enhancement request.

Job Responsibilities

The IT Service Management Consultant will be responsible for on-site and remote support of a customer’s implementation. This is a consulting role with a heavy slant toward the technical aspects of a deployment.

Provide leadership on the development of the Business Intelligence and architecture, for new service deployment and lifecycle management
Implement designs, taking into consideration company and industry best practices
Prepares thorough technical documentation on the systems and programs developed
Responsible for a leading role in the development of commercial-grade software applications
Willingness to travel a minimum of 50% – Travel may vary and be irregular in order to meet the objectives of employment and to accommodate the changing needs of the Company

Job Requirements, Essential

Progressive experience in maintaining, designing and implementing IT infrastructure solutions.
Project management skills and discipline
Excellent Report writing skills.
Strong professional image.
Ability to focus, work well, and remain even keeled under pressure.
Excellent analytical, interpersonal, and oral and written communications skills.
Ability to multi-task and consistently meet key deadlines.
Ability to work independently and provide quality output with minimal supervision/direction.
Can communicate and interact effectively at all levels of the organization.

Job Requirements, Desirable

Programming (HTML, JAVA)
Database Design
Bilingualism is a definite asset
Configuration management and deployment applications
Microsoft Office suite and Microsoft Project

Please email your resume in .DOC or .PDF format to [email protected]

Apply Now

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itsm consultant jobs in kanata, on

ITSM Consultant

Service Management Analyst

Senior Technical Architect - Linux Systems & Cloud

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