Kimberley, Bc Service supervisor Jobs – 126 Openings This Week

Customer Service Supervisor
Graymont —British Columbia
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Team management
Materiel Management Technician
Canadian Armed Forces —British Columbia
- $4,337–$6,413 a month
- Part-time
- Inventory management
- No experience needed
- Forklift
- Dental care
- Paid time off
Locomotive Engineer
Blue Water Rail Services —British Columbia
- From $47.18 an hour
- Full-time
- Heavy lifting
- Microsoft Office
- High school diploma or GED
- Dental care
- Employee assistance program
Quick apply
11d
Early Years Consultant
Ktunaxa Kinbasket Child & Family Services —Cranbrook, BC
- $30,487–$38,984 a year
- Part-time
- Experience working with children
- Case management
- In-person
- Wellness program
- Mileage reimbursement
Quick apply
2d
Heavy Duty Equipment Technician
Big Country Equipment Repair —British Columbia
- From $62.50 an hour
- Full-time
- English
- Disability insurance
- Dental care
Quick apply
5d
Heavy Duty Mechanic
Big Country Equipment Repair —British Columbia
- From $62.50 an hour
- Full-time
- English
- Disability insurance
- Dental care
Quick apply
5d
Automotive Service Technician – Volkswagen Victoria – Four Day Work Week!
Volkswagen Victoria —British Columbia
- $40–$45 an hour
- Full-time
- Customer service
- Driving
- Power tools
- Store discount
- Disability insurance
Quick apply
12d
Automotive Service Technician
Big Country Equipment Repair —British Columbia
- $62.50–$93.75 an hour
- Full-time
- English
- Automotive diagnostics
Quick apply
2d
Scaffolding Operations Manager
Industrial Scaffold Services L.P. —British Columbia
- $100,000–$110,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Inventory management
- Disability insurance
- Dental care
Quick apply
Logging Supervisor (Vancouver Island & Sunshine Coast)
Fall River Logging Ltd. —British Columbia
- $110,000–$130,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Supervising experience
- Disability insurance
- Dental care
Quick apply
Mental Health & Addiction Treatment Sup Workr
Edgewood Health Network Inc —Fort Steele, BC
- $22–$30 an hour
- Full-time
- CPR Certification
- High school diploma or GED
- First Aid Certification
- Paid time off
- Employee assistance program
Quick apply
12d
Civil Construction Supervisor
Arrow Transportation Systems Inc. —British Columbia
- $42–$48 an hour
- Temporary
- Customer service
- Supervising experience
- Project management
- Dental care
- Employee assistance program
Lane Closure Technician (LCT)
The Universal Group —Cranbrook, BC
- $24.84–$28.42 an hour
- Weekends as needed
- Team management
- Dental care
Quick apply
Millwright Supervisor
Strike Group —British Columbia
- Day shift
- English
- Supervising experience
- Team management
Quick apply
Housekeeping Manager
Vantage Hotels —British Columbia
- $24–$28 an hour
- Full-time
- Inventory management
- Microsoft Office
- Hotel
- Life insurance
Quick apply
1d
Class 3 Spare/Utility Driver
WM —Cranbrook, BC
- $27.22–$28.21 an hour
- Part-time
- High school diploma or GED
- Employee stock purchase plan
- Designated paid holidays
Class 1 Truck Driver - Ashcroft / Logan Lake
Arrow Transportation Systems Inc. —British Columbia
- $36 an hour
- Weekends as needed
- Computer literacy
- English
- High school diploma or GED
- Dental care
- Employee assistance program
Class 1 Truck Driver - Quesnel / Williams Lake
Arrow Transportation Systems Inc. —British Columbia
- $34.74 an hour
- Full-time
- English
- Home daily
- Communication skills
- Dental care
- Employee assistance program
Front End Associate Part-Time - 7255 Cranbrook
The Home Depot Canada —Cranbrook, BC
- $18.90–$19.90 an hour
- Part-time
- High school diploma or GED
- Cashiering
- No travel
Paint Sales Associate Part-Time - 7255 Cranbrook
The Home Depot Canada —Cranbrook, BC
- $18.90–$19.90 an hour
- Part-time
- Sales
- Customer service
- High school diploma or GED
Class 1 Truck Driver - Long Haul
Arrow Transportation Systems Inc. —British Columbia
- $33.96 an hour
- Full-time
- English
- Home time
- Communication skills
- Dental care
- Employee assistance program
Flooring Sales Associate Part-Time - 7255 Cranbrook
The Home Depot Canada —Cranbrook, BC
- $18.90–$19.90 an hour
- Part-time
- Sales
- Customer service
- Merchandising
Liner Supervisor
Infracon Construction Inc. —British Columbia
- $43–$48 an hour
- Overtime
- Supervising experience
- First Aid Certification
- Team management
Quick apply
Baker- Relocate to Port Hardy with 3months of accomdation
Kwa'lilas Hotel —British Columbia
- $23–$25 an hour
- Full-time
- Bar
- Sanitation
- Hotel
- Wellness program
Quick apply
5d
Expression of Interest - Construction Miner - British Columbia
Thyssen Mining Construction of Canada —British Columbia
- Continuous improvement
- Construction experience
- Communication skills
Quick apply
3d

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Customer Service Supervisor

Graymont
British Columbia

Apply Now

Job details

Permanent | Full-time

Skills

Cognos
Customer communication
JD Edwards
Operations management
Salesforce Platform
Salesforce
Coaching
Logistics
Quality management
Microsoft Office
Quality improvement leadership
Functional testing
Inside sales
Demand forecasting
Team management
Client services
Mentoring
Customer service orientation
Customer support
Training & development
Order processing
Cross-functional collaboration
Demand planning
Leadership
Standard operating procedures (SOPs)
Communication skills
Client interaction
Team coordination
Cross-functional communication
Business process improvement
Time management
Team building

Full job description

Canada - AB, BC

Customer Service Supervisor

Full-Time, Permanent

This is a hybrid position that can be located in any of the following provinces or states: AB, BC, MN, UT, WA, WI

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and Western regions. Reporting to the Customer Service Manager, you will oversee a team of customer service representatives across multiple locations to ensure efficient and effective customer order management, dispatch coordination, issue resolution, and team performance while driving workflow efficiency, process improvement, and operational excellence.

As a key resource for the customer service team, the Customer Service Supervisor provides coaching, guidance, and hands-on support to ensure service excellence, employee development, and alignment with business objectives. The successful candidate demonstrates initiative, strong prioritization skills, and a continuous improvement mindset, thriving in a fast-paced environment that requires collaboration, adaptability, and a strong customer focus.

Responsibilities

Lead, coach, and develop a team of Customer Service Representatives across North America, fostering a culture of service excellence, accountability, and continuous improvement.
Develop, monitor, and report on key performance indicators (KPIs) to evaluate customer service performance, provide monthly service updates, and build team capability to consistently deliver high-quality service aligned with established processes and standards.
Support the Customer Service Manager in implementing standards and processes with the Customer Facing CSRs by:

o Coordinating team operations and resources to ensure efficient service delivery and achieve operational performance objectives.

o Monitoring workload and performance, proactively addressing development needs and recommending training opportunities.

o Identifying and implementing process improvements, workflow efficiencies, automation opportunities, and system enhancements to improve service delivery and team effectiveness.

o Promoting and supporting the use of One Graymont tools and processes, including S&OP, QMS, Transwide, Salesforce, and other customer service systems.

o Support and guide Customer Facing CSRs in adjusting short-term customer demand forecasts (1-3 weeks) to ensure customer requirements are accurately reflected in the S&OP process.

Provide and coordinate back-up Customer Service duties for assigned locations as necessary: Facilitate and assist in training and being trained in other cross-functional duties within the department/region, including:

o Receive, process, and confirm customer orders, contacting different carriers to arrange for delivery of confirmed orders when required (dispatching), in a timely and responsive manner that meets both the customer’s and the business’ needs.

o Ensure manual bills of lading for terminals or plants are accurately processed in a timely manner.

o Process railcar billing and working with the rail team and railroads to trace, expedite, resolve any issues impacting customer deliveries.

o Customer demand planning for weeks 1-3 in collaboration with Supply Planner and Sales team.

o On Call after-hours duty as required.

Identify and promptly respond to customer needs, going above and beyond to resolve escalated issues while providing exceptional service and adhering to Graymont’s core values. Outstanding communication and interpersonal skills shine as you tackle complex issues, keeping the customer at the centre of what you do.
Work cross-functionally with internal departments (Invoicing CSRs, Account Managers, Regional Sales VP’s, Quality Assurance, Logistics) to ensure customer questions and problems are resolved.
To reach and maintain efficiency of processes and systems, the Customer Service Supervisor in conjunction with the Customer Service Manager is crucial in the following Order to Cash activities:

o Subject Matter Expert for an assigned System or System Application

o Responsiveness to O2C issues facing the user community; develop and manage business process support activities.

o Testing of new functionality, Develops, implements, and updates standard operating procedures for department.

o Provide training, guidance, and support across the business and with relevant stakeholders on compliance, documentation and processes (new/changes)

Qualifications

Professional Experience: 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
Technology Requirements: Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools such as Cognos, MS Office, and Graymont Customer Portal
Additional Assets: Proven team building, people development, mentoring, and leadership skills.
Excellent verbal and written communication and time management skills are required.
Dedicated and passionate for service excellence by focusing on customer needs.
Detail-oriented, self-assured, tactful, and supportive.
Ability to handle high workload with little direction or supervision with frequent interruptions.
Excellent verbal and written communication and time management skills are required.
Travel Requirement: Available to travel up to 25% of time.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

service supervisor jobs in kimberley, bc

Customer Service Supervisor

Materiel Management Technician

Locomotive Engineer

Early Years Consultant

Heavy Duty Equipment Technician

Heavy Duty Mechanic

Automotive Service Technician – Volkswagen Victoria – Four Day Work Week!

Automotive Service Technician

Scaffolding Operations Manager

Logging Supervisor (Vancouver Island & Sunshine Coast)

Mental Health & Addiction Treatment Sup Workr

Civil Construction Supervisor

Lane Closure Technician (LCT)

Millwright Supervisor

Housekeeping Manager

Class 3 Spare/Utility Driver

Class 1 Truck Driver - Ashcroft / Logan Lake

Class 1 Truck Driver - Quesnel / Williams Lake

Front End Associate Part-Time - 7255 Cranbrook

Paint Sales Associate Part-Time - 7255 Cranbrook

Class 1 Truck Driver - Long Haul

Flooring Sales Associate Part-Time - 7255 Cranbrook

Liner Supervisor

Baker- Relocate to Port Hardy with 3months of accomdation

Expression of Interest - Construction Miner - British Columbia

I want to receive the latest job alerts for service supervisor in kimberley, bc

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