Overview:
Vitux Canada is seeking an experienced and driven Quality Manager (QA/RA) for our Dietary Supplement and Natural Health Products manufacturing facility. The ideal candidate is a confident leader with a strong understanding of regulated manufacturing environments, capable of making independent, well-reasoned decisions while collaborating effectively with cross-functional global teams. This individual brings deep knowledge of quality management systems, regulatory compliance and audit coordination, along with a proven ability to manage cross-functional quality and regulatory initiatives in a manufacturing environment. Success in this role requires strong attention to detail, effective communication and collaboration skills, and the ability to manage competing priorities in a fast-paced and evolving environment.
Role Summary:
The Quality Manager (QA/RA) at Vitux Canada Inc. is responsible for supporting and maintaining the company’s quality management and regulatory compliance systems in accordance with Health Canada regulations and internal standards. This role oversees quality documentation, change control, supplier and raw material qualification, audit coordination, and continuous improvement initiatives across the organization. This position works closely with customers, suppliers, and internal departments to manage quality agreements, complaints, deviations, training, and regulatory documentation. This role requires strong collaboration, attention to detail, and flexibility to support evolving business and regulatory needs. This position will report to the Quality Director (QA/RA). This is an on-site position based at our Windsor, Ontario facility.
Key Responsibilities:
· Ensure regulatory compliance with Health Canada regulations and coordinate required activities resulting from corporate changes in collaboration with the Director of Quality, VP of Quality and Quality Department.
· Maintain and revise procedures within the electronic quality manual in collaboration with the Director of Quality, VP of Quality and Quality Department, with special focus on change control, training and artwork review.
· Continuous updating and streamlining of the quality system.
· Carry out and assist with the preparation, implementation, and follow-up of audits (internal, customer, and regulatory), while further developing audit systems in alignment with the Quality Department goals.
· Special focus and responsibility in relation to the qualification and approval of raw materials and suppliers, including quality and regulatory assessments, documentation management, and compliance with internal and external documentation requirements.
· Participate in development projects and ensure compliance with quality requirements and applicable legislation.
· Assist new and existing customers in relation to registration work.
· Act as contact for customers regarding quality-related matters, including documentation requests, quality agreements, change notifications, deviation notices, and complaint handling.
· Collaborate with and support the Quality Department at production facilities, including change control, deviation management/notices, training, and work related to analysis and product release.
· Assist with training and communication initiatives for other departments.
· Assist with the site HACCP team and participate in central HACCP activities to ensure HACCP plans remain current and compliant with internal requirements.
· Support recall processes for Windsor site.
· Support Crisis Management activities.
· Perform ad hoc duties and provide flexibility in support or departmental and organizational needs.
Qualifications:
· Diploma or degree in a science related field.
· 5+ years of experience in a Quality Management position.
· Strong knowledge and experience in a GMP facility.
· Strong knowledge and experience with HACCP and GMP regulations.
· Strong knowledge and experience with Health Canada.
· Excellent customer service and relationship management skills, with the ability to professionally manage customer inquiries, documentation requests, complaints, and quality-related communications.
· Strong verbal and written communication skills.
· Proven attention to detail and accuracy, particularly in documentation review, regulatory assessments, and quality records management.
Job Types: Full-time, Permanent
Pay: $80,000.00-$98,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Ability to commute/relocate:
- Windsor, ON N8X 4L2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your expected Salary for this role?
- Do you have experience providing customer support within a regulated manufacturing or quality environment?
Education:
Experience:
- Quality Assurance/Regulatory Affairs: 2 years (preferred)
- Quality: 5 years (required)
Work Location: In person
