Posting Closes: June 18, 2026 at 5:00pm
About Us:
The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.
We are fully accredited by Accreditation Canada and our proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.
Why Join our Team:
Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.
Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.
Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.
Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.
The Opportunity:
We are recruiting for a MANAGER, HUMAN RESOURCES
- This is a regular full-time position to fill an existing vacancy (minimum of 35 hours per week) based in Guelph with travel to other agency sites as needed.
Reporting to the Director, People and Culture the Manager, Human Resources is responsible for providing leadership to promote an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity, goal attainment, health and wellness and the recruitment, retention and ongoing development of a superior workforce with an effective infrastructure.
The Manager will provide a range of human resources and payroll functions and coordinate the monitoring and implementation of human resource strategic plans. Human Resource functions include consultation services with management, recruitment and selection, performance management, compliance with employment related legislation, employee orientation, development and training, policy development and employee relations.
Responsibilities:
Human Resource Strategy & Operations
- Lead the development and implementation of HR strategies that align with organizational goals and support a culture of excellence.
- Maintain accurate, comprehensive employee records, including HRIS data, ensuring compliance with internal and legislative requirements.
- Provide trusted HR consultation to managers on policies, procedures, collective agreements, and employment law.
- Deliver informative sessions and resources to employees on HR programs, policies, and benefits.
- Regularly review and update HR policies and the Employee Handbook to reflect best practices and legislative changes.
- Ensure organizational compliance with ESA, WSIB, Pay Equity, and other employment legislation.
- Maintain up-to-date job descriptions to support recruitment, performance management, and compensation initiatives.
- Collaborate with Finance and service area managers to develop and monitor compensation budgets, including projections.
Recruitment, Selection & Orientation Leadership
- Oversee the end-to-end recruitment process, including job postings, interviews, reference checks, and onboarding.
- Develop, implement, and maintain standardized recruitment protocols to ensure fairness and consistency.
- Ensure recruitment practices comply with HR policies, employment legislation, and collective agreements.
- Participate in interviews and candidate follow-up as required.
- Ensure completion and accuracy of all new employment documentation.
Performance Management
- Design and implement robust performance management processes that drive accountability and development.
- Ensure probationary evaluations and performance improvement plans are applied effectively.
- Provide coaching and guidance to managers in delivering meaningful feedback and supporting employee growth.
- Recommend and implement employee recognition and reward programs that celebrate performance and contribution.
Employee and Labour Relations
- Advise managers and staff on the interpretation of HR policies, union agreements, and employment legislation.
- Support the resolution of grievances, disciplinary matters, and workplace conflicts.
- Facilitate employee engagement initiatives, including surveys and action planning, to enhance organizational culture.
- Deliver training in conflict management, negotiation, and other human relations topics.
- Support collective bargaining and agreement development as requested.
Organizational Development
- Champion initiatives that promote a healthy, inclusive, and high-performing workplace culture.
- Provide recommendations on organizational structure, job design, and workforce planning.
- Maintain organizational charts, HRIS reports, and workforce analytics.
- Participate in or facilitate sessions supporting organizational development, change management, and continuous improvement initiatives.
Team Leadership & Supervision
- Lead, mentor, and develop HR team members to ensure high levels of engagement, performance, and professional growth.
- Delegate responsibilities, monitor workloads, and ensure accountability for deliverables.
- Foster a collaborative, inclusive, and high-performing team environment aligned with organizational values.
Administrative Support
- Respond promptly and professionally to HR inquiries from staff and management.
- Provide guidance and support on HR procedures and best practices.
- Liaise with payroll and finance teams to ensure timely completion of employee status changes.
- Communicate HR initiatives, updates, and changes effectively to staff.
- Support the Director with HR projects, committees, and special initiatives as needed.
Agency Participation & Reporting
- Actively contribute to employee and labour relations committees.
- Attend supervision, team, and agency-wide meetings, and participate in relevant training.
- Prepare and submit HR reports and statistics in accordance with agency and funding requirements.
Qualifications:
- University degree in a field related to personnel management, such as business administration, industrial relations, commerce or psychology
- Certification as a Certified Human Resources Leader (CHRL) in good standing is required
- Extensive experience (minimum five years) working in human resources, preferably in a service delivery or non-profit environment.
- Minimum two years' experience in a Human Resources leadership role
- Experience working in a unionized environment; providing advice and consultation to managers and staff, interpreting policies and procedures, legislation and collective agreements to ensure rights and obligations are met.
- Experience providing a range of human resource services, i.e., recruitment, selection and retention, employee orientation, organizational development, performance management and employee development, policy development, employee relations, compensation and benefits administration, employee health and wellness, and compliance with employment-related legislation
- Experience working with an internal payroll and HRIS system (configuration experience an asset)
- Demonstrated high degree of accuracy and attention to detail
- Excellent problem recognition and problem-solving skills
- Able to handle multiple responsibilities with competing priorities in a fast-paced progressive environment
- Must be well organized self-directed, set priorities and manage time effectively
- Strong interpersonal skills and must be able to interact patiently, effectively and professionally
- Committed to service excellence and client safety
- Excellent verbal and written communication skills
- Strong alignment with CMHA WW’s Mission, Vision, Values and Philosophy
- Proficient in the use of Microsoft office programs and technology
- A valid driver's license, vehicle and insurance as travel is required
Qualified applicants are invited to submit a resume and cover letter outlining how your skills, qualifications and experience meet the position requirements.
COMPENSATION: $46.37 - $56.33 per hour ($84,393.40 to $102,520.60 annually) (Non-Union)
CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.
- We do not use AI in our recruitment process.
Required
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2 year(s): Leadership
-
5 year(s): Human Resources
Required
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Bachelor's degree or better in Human Resource Administration or related field
Required
