About the Role:
Step into a pivotal leadership role as a CBRE Account Operations Manager, where you won't just direct, but inspire and empower the maintenance management teams and safety initiatives across a portfolio of small to medium-sized facilities. You'll be the architect of operational excellence, ensuring every property not only meets but exceeds the highest standards of safety, efficiency, and performance.
This isn't just about management; it's about safeguarding contractual integrity and delivering unparalleled value. As a key player within our Contract Quality Management function, you'll be instrumental in translating client expectations into tangible results, meticulously overseeing the delivery of services to guarantee every requirement is flawlessly fulfilled. You'll be at the heart of ensuring our promises are not just met, but magnified. What You’ll Do:
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Promote organizational capabilities and identify sale opportunities to potential clients.
Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
Frequent travel in southern Alberta What You’ll Need:
Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset.
Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.
FMP designation is highly preferred Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
The posting is for an existing vacancy with the organization
Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
[email protected] or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)
