london, on deskside support analyst (onsite) Jobs – 4 Openings This Week

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Deskside Support Analyst (Onsite)
Compugen Inc —Toronto, ON
Technical Diploma or University degree in Computer Science or a related field. A+ Certification required; ITIL v3/v4 certification preferred.
$50,000–$65,000 a year
End User Support Analyst
KPMG —Toronto, ON
Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues…
$47,000–$71,500 a year

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Service Desk Lead - ServiceNow ticketing, ITIL, ITSM, SCCM, Hardware

London Ontario – Onsite

12+ Months Contract

Key Responsibilities

Manage and lead Service Desk and Deskside teams (L1 & L2 analysts)
Handle support across multiple channels: calls, chat, self-help, and email Act as the Single Point of Accountability (SPOC) for Service Desk and Deskside delivery
Ensure training, knowledge management, and skill development for the team Track and report Service Desk performance metrics
Provide hands-on support for infrastructure-related customer issues Perform hardware deployment, including hardware and OS refresh activities
Provide first-level support for printers and MFP devices Manage Intune for mobile device management Support SCCM and deployment activities
Perform patching and vulnerability management Manage device lifecycle (laptops, workstations, monitors, peripherals) from procurement to retirement
Maintain inventory and support IMAC (Install, Move, Add, Change) activities Manage incident, problem, and service request tickets in ServiceNow Develop and maintain
knowledge base articles Track hardware and software assets in ServiceNow Act as onsite IT representative for business users Provide basic audio-visual support in meeting rooms
Deliver monthly reporting on CSAT, DSAT, incidents, requests, and problems, including DSAT follow-ups and action plans Identify and drive continuous improvement opportunities

Required Skills

Experience in Service Desk processes and support Service Desk performance tracking and reporting Strong communication skills (oral and written)
Hands-on experience in resolving infrastructure-related issues Knowledge of ITSM platforms, including ServiceNow

Pay: $25.00-$30.00 per hour

Work Location: Hybrid remote in London, ON