Housekeeping Room Attendant
This is a full-time position requiring full availability across all days of the week, including holidays.
Scope:
Cleans hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction.
Primary Responsibilities:
The duties of this position include, but are not limited to:
- Cleans and services assigned guest rooms in a timely and organized manner in accordance with set standards and procedures.
- Notifies Executive Housekeeper when service is complete, so rooms may be inspected and ready for sale.
- Reports any rooms unable to be serviced within appropriate time standards to the Executive Housekeeper.
- Reports needed repairs or any unsafe conditions to the Executive Housekeeper.
- Responds to requests from guests, supervisors or management in a timely and efficient manner.
- Maintains linen cart and supplies in a neat and organized way in compliance to standards.
- Maintains security of equipment, keys and supplies which are issued each day.
- Reports lost and found articles to the Executive Housekeeper.
- Follows procedures for team cleaning and self-inspecting program.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and uniform dress code.
- Follows company policies and procedures.
- Inspect and maintain all guest rooms and common areas.
- Greet guests in a professional and polite manner.
- Identify and report all maintenance concerns.
- Train new housekeepers.
- Identify and report all maintenance concerns.
- Communicate with all departments to ensure fluidity of daily operations.
- Assist in maintaining housekeeping needs and equipment.
- Assist other hotel departments as required.
Note: Other duties as assigned by Executive Housekeeper or Management.
Relationships:
Internal : All hotel staff: For effective communication
External : Hotel guests: To provide professional quality service
Qualifications:
Education/Experience : Basic reading, writing and math skills, is preferred. Prior Cleaning experience preferred.
Skills : Organizational skills, attention to detail, team work, problem solving
Working conditions:
- Will be required to work weekends and holidays
- Will be required to work in fast paced, stressful environment
- Will be required to work with common household chemicals
- May be asked to work overtime
Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending, walking and stretching.
This is a physically demanding position. Applicants must have the ability to move, lift, carry push and pull objects up to 25lbs. They must be able to work independently as well as in a team setting, ensure adherence to detail and standards, and they must have good communication and time management skills.
Organizational Structure:
- Reports to: Executive Housekeeper, Assistant Executive Housekeeping, or Housekeeping Supervisor
Job Types: Full-time, Part-time
Pay: $17.60 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Language:
Work Location: In person
