Service Coordinator & Shop Operations Lead – Powersports (The Power Garage)
The Power Garage is looking for a highly organized, proactive, and results-driven Service Coordinator & Shop Operations Lead to oversee the daily flow of our service department and help drive operational excellence.
This is a hands-on leadership role for someone who enjoys coordinating people, solving problems, improving processes, and creating an exceptional customer experience. You'll work closely with technicians, and management to ensure every repair order moves efficiently through the shop while maintaining the highest standards of quality and productivity.
If you're passionate about Powersports and thrive in a fast-paced environment where no two days are the same, we'd like to meet you.
What You'll Do
Lead Daily Shop Operations
* Coordinate technician schedules and workloads to maximize efficiency
* Ensure all repair orders are properly staged with required parts and documentation
* Monitor workflow and job status throughout the day
* Remove bottlenecks and support technicians in maintaining productivity
* Conduct quality-control checks before units are released
Manage Service Workflow & Repair Orders
* Create and manage repair orders using Lightspeed
* Maintain accurate job statuses and technician notes
* Track labor hours and workflow performance
* Ensure all work orders include proper documentation and photos
* Maintain accurate records and reporting
Drive Shop Performance
* Monitor key performance indicators including productivity, proficiency, and labor efficiency
* Identify opportunities to improve workflow and reduce downtime
* Lead daily service team meetings and communicate priorities
* Support continuous improvement initiatives throughout the department
Maintain Shop Organization & Standards
* Ensure all units are properly tracked and accounted for
* Maintain accurate unit locations within the service compound
* Oversee shop cleanliness, organization, and tool management
* Promote a safe and professional work environment
Support Customer Service & Sales Growth
* Assist in developing repair recommendations based on inspections
* Support service advisors in delivering exceptional customer experiences
* Identify opportunities for maintenance services and value-added offerings
* Help ensure customers receive clear communication throughout the service process
Facility & Operational Support
* Monitor shop supplies and operating expenses
* Coordinate facility-related requirements including fuel, propane, waste removal, and general maintenance
* Ensure operational readiness of the service department at all times
What We're Looking For
Required Skills & Experience
* Strong organizational and multitasking abilities
* Proven ability to coordinate multiple priorities in a fast-paced environment
* Excellent communication and leadership skills
* Strong attention to detail and commitment to quality
* Ability to problem-solve and make sound decisions independently
Preferred Qualifications
* Experience in powersports, automotive, marine, RV, agricultural equipment, or related service industries
* Experience working with Lightspeed (ERP) or other dealership management systems
* Understanding of service department operations, workflow management, and technician productivity
* Experience leading or coordinating teams
What Success Looks Like
You will play a key role in helping the service department achieve:
* High technician productivity and efficiency
* Accurate and timely completion of repair orders
* Exceptional customer satisfaction
* Strong shop organization and accountability
* Continuous operational improvement
Why Join The Power Garage?
At The Power Garage, we're building a modern, technology-driven dealership focused on delivering outstanding customer experiences while creating opportunities for our team to grow and succeed.
Perks & Benefits
* Performance bonus opportunities
* Long weekends off
* Monthly allowance toward powersports unit purchases
* TryPlayGo Annual Membership
* Employee discounts on vehicles, parts, accessories, and service
* Company events and team activities
* Casual and supportive work environment
* Paid time off
* Health Spending Account
* On-site parking
* Career growth opportunities within a growing organization
Ready to Join Us?
If you're an organized leader who enjoys creating efficient systems, supporting technicians, and helping customers get back to doing what they love, we'd love to hear from you.
Apply today and help us build one of Ontario's premier powersports service operations.
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
