STORE MANAGER
WHO WE ARE
Claire’s has safely pierced over 110 million ears worldwide and operates under a structured, step-by-step clinical piercing approach that prioritizes safety, sterility, and informed guest education at every stage of the service.
Our Piercing Specialists complete structured certification and ongoing skill validation to ensure every piercing is delivered with precision, consistency, and confidence — especially for first-time and pediatric guests.
As a global fashion brand rooted in self-expression, creativity, and fun, we bring the latest trends in accessories and professional piercing services to life through engaging retail experiences that empower customers to be their most authentic selves.
OVERVIEW
As the Store Manager, you are the ultimate leader of your business, accountable for sales performance, people development, operational excellence, and piercing performance. In addition to delivering professional piercing services, you are responsible for upholding and enforcing Claire’s Clinical Piercing Standards, ensuring consistent, safe, and precise execution across every member of your team.
You partner closely with district leadership to drive retail and piercing growth, elevate team capability through structured coaching, and ensure all services meet documented safety, sanitation, and consultation standards.
You bring Claire’s retail business pillars to life by creating a high-performance, accountable culture that delivers measurable results and exceptional guest confidence.
RESPONSIBILITIES
Piercing Excellence I Clinical Leadership
Deliver professional ear-piercing services in accordance with Claire’s Clinical Piercing Standards and safety protocols.
Coach and validate Sales Associates and Part-Time Managers on piercing technique, consultation quality, and aftercare education to ensure safe, consistent service execution.
Ensure piercing stations meet documented cleanliness, organization, and readiness standards at all times.
Monitor piercing performance metrics and drive growth through strong conversion, add-on attachment, and aftercare compliance.
Conduct routine observation and validation of piercing services to ensure compliance with clinical standards, sanitation procedures, and documented safety protocols.
Reinforce certification requirements and support ongoing skill validation and development of the team.
Follow and enforce all sterilization, hygiene, eligibility screening, and incident reporting procedures without exception.
Customer Experience | Brand Ambassador
Consistently deliver friendly, engaging services that keep customers coming back and build loyalty to the brand.
Set and model expectations for an inclusive, high-energy customer experience.
Lead by example on the sales floor, ensuring personalized service, strong selling behaviors, and piercing excellence.
Resolve customer escalations and service issues quickly, always working to make it right.
Build strong awareness of local customer needs, traffic patterns, and community opportunities.
People Leadership | Talent & Culture
Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Drive team engagement through consistent recognition and check-ins. Support career and personal growth through ongoing performance management and documentation when relevant.
Lead and monitor the store’s ongoing training strategy, including training for nonkeyholders, process changes, promotions or job changes, and new programs or initiatives.
Perform people-related actions to update team member information, including approving time-off, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Human Resources, Corporate Team, etc.) to take appropriate action.
Foster a respectful, inclusive, and accountable store culture aligned to company values.
Collaborate with peers within the district to understand best practices, performance drivers, and effective execution strategies.
Sales & Business Performance | Ownership
Consistently meet and/or exceed all sales, piercing, and conversion goals through proactive planning, team accountability, and ongoing store performance optimization.
Analyze performance trends and use insights to adjust strategy and capture opportunities.
Execute company initiatives, promotions, and sales-driving strategies.
Establish clear goals and cascade expectations to the team.
Shape and influence strategies and initiatives to drive growth for pillars of business.
Operations | Store Excellence
Open and close the store and manage cash handling accurately.
Maintain compliance with policies, procedures, safety, and loss prevention standards.
Maintain a clean, organized, and visually appealing store that reflects Claire’s brand standards and creates a great shopping experience.
Oversee scheduling, payroll accuracy, cash handling, and store systems.
Lead shipment processing and inventory accuracy to keep the store well-stocked, organized, and ready for customers.
Collaborate with mall management, security teams, and neighboring tenants by participating in mall-led initiatives and executing local marketing opportunities that support store visibility and business performance.
Manage immediate impacts of business disruption to support operational continuity (e.g. weather, team absenteeism, store closures, health and safety response, etc.).
ABOUT YOU
Sales-Driven Mindset | Personal Responsibility: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities – and you take full ownership of results without excuses.
Customer-Centric Approach | Integrity: You’re passionate about providing exceptional service and creating memorable shopping experiences, and you lead with integrity by consistently following through on your commitments to both customers and your team.
Retail & Leadership Experience | Decision Making: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
Confidence in Piercing Services | Growth Mindset: You’re willing to become a trained piercing specialist and provide expert guidance to customers, with a curiosity and commitment to continuous learning and improvement.
Strong Communication & Selling Skills | Intentional Communication: You know how to engage customers, build relationships, and close the sale – communicating with clarity and purpose to move the business forward.
Team-Oriented Leader | Collaboration & Teamwork: You actively build trust, foster an inclusive team culture, and know that winning and losing happen together.
Ability to Work Independently | Decision Making: You’re self-motivated, organized, and can make timely, confident decisions even when information is incomplete.
JOB REQUIREMENTS
Experience & Skills
You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
You are passionate about providing our customers with opportunities to express themselves freely every day.
You are energized by interacting with customers and strive to provide excellent service throughout their visit.
You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
You’re self-motivated and organized, as some of our stores may require you to work alone at times.
You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing customer experience and driving sales.
You are a driven team leader with a positive attitude and willingness to learn.
You can create a curated fashion look with products during your shift. Operational & Physical Requirements
You can stand during scheduled shifts and maneuver 25 – 75lbs.
You can work a flexible schedule, including evenings, weekends, and holidays.
You can bend, stoop, perform extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression. Additional Requirements
Must become a certified Claire’s Piercing Specialist and demonstrate the ability to oversee, coach, and validate piercing technique, consultation quality, and adherence to clinical safety standards across the team.
Demonstrate controlled, standardized piercing technique with precision and adherence to placement, sanitation, and safety protocols, maintaining professional composure with pediatric and first-time guests.
You hold a high school diploma or equivalent and have 1-2 years of retail management experience. PERKS AND BENEFITS
Full-time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance, HSA)
Generous employee discount on Claire's products.
Opportunities for advancement and career development.
Fun and inclusive work environment with supportive teammates. CANDIDATE JOURNEY Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Pay: $25.15-$33.25 per hour
Benefits:
- Dental care
- Flexible schedule
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
