Balanced Hair Extensions is seeking a highly organized, reliable and proactive Executive & Personal Operations Assistant to support the founder across both business and household responsibilities.
This is not a traditional desk-only executive assistant role. The purpose of this position is to remove administrative, operational and personal responsibilities from the founder’s plate so she can focus on revenue generation, leadership, professional licensing and the long-term development of a specialized hair school.
The right person will be comfortable moving between calendar management, client administration, team follow-up, cleaning, errands and occasional family-related responsibilities. Some days will be structured; other days will require flexibility and good judgment.
Core responsibilitiesExecutive and business support
- Organize and protect the founder’s calendar
- Prepare daily and weekly priority lists
- Coordinate meetings, appointments and reminders
- Reduce unnecessary interruptions by collecting and organizing team questions
- Prepare meeting agendas and document decisions, deadlines and assigned tasks
- Maintain the team task-management system
- Follow up with staff and contractors on overdue work
- Track whether assigned projects have been completed
- Coordinate communication between the founder, financial administrator, marketing team and virtual assistant
- Organize digital files, documents and internal records
- Assist with basic Shopify, administrative and operational tasks when required
Client administration
- Assist with appointment confirmations and rebooking
- Follow up on missing intake forms, contracts, deposits and client documents
- Prepare invoices using approved pricing and information
- Coordinate with the financial administrator regarding payments and outstanding balances
- Maintain client follow-up lists
- Help ensure prepaid-program clients are properly scheduled and tracked
- Support client onboarding and program administration
- Escalate sensitive client situations rather than attempting to resolve them independently
Business and salon operations
- Help maintain an organized, professional and client-ready salon
- Complete or coordinate cleaning and closing checklists
- Assist with laundry, restocking and general organization
- Run business errands, pickups and deliveries
- Monitor supplies and notify the appropriate person when products need to be reordered
- Help ensure workspaces, storage areas and common areas remain functional and presentable
- Identify operational problems before they become emergencies
Personal and household support
This role will also include personal-assistance responsibilities intended to free up the founder’s time outside the business.
Responsibilities may include:
- Helping with school drop-offs or pickups for the founder’s children
- Running personal and household errands
- Grocery or supply pickups
- Light household cleaning and organization
- Laundry and basic housework
- Scheduling personal or family appointments
- Helping coordinate family logistics
- Completing miscellaneous personal tasks as assigned
- Supporting the founder with day-to-day responsibilities that would otherwise interfere with business leadership and focused work
Child transportation will only be assigned to a candidate who has a valid driver’s license, a safe driving record, appropriate insurance and a reliable vehicle.
Pay: From $17.00 per hour
Benefits:
- Company events
- Flexible schedule
Work Location: In person
