CAA Atlantic is recognized as one of Canada's Most Admired Corporate Cultures (https://waterstonehc.com/blog/2025/11/19/the-2025-canadas-most-admired-award-winners/) ! We're committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance, annual incentive program, and top-tier benefits ensure you and your family are well taken care of.
CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world
To learn more about the CAA Atlantic employee experience visit us online:
- YouTube: Hidden Gems: Working at CAA Atlantic - https://www.youtube.com/watch?v=VoTZEu5ORps
- Careers CAA Atlantic- Work With Us - https://atlantic.caa.ca/about/careers/work-with-us
- Careers CAA Atlantic - Employee Benefits - https://atlantic.caa.ca/about/careers/employee-benefits
- Careers CAA Atlantic- Team Member Stories - https://atlantic.caa.ca/about/careers/team-member-stories
Is your idea of a great day helping someone discover their next adventure? Are you a detail‑oriented planner who takes pride in exceptional client service? If yes, then the Travel Advisor Role with CAA Atlantic is just right for you!
As a Travel Advisor, you will be responsible for assisting CAA Atlantic Members & customers to fulfill their travel dreams! Our Members and customers will look to you for your travel expertise, booking management, all while providing exceptional client service. If you have a passion for travel, excellent communication skills, ability to build and develop relationships coupled with strong attention to detail, this could be your calling!
In this role, you will meet with clients to understand their preferences, budget, timelines, and expectations. By asking thoughtful, detailed questions, including accessibility considerations, travel style, and preferred suppliers-you will be able to provide personalized recommendations and deliver an exceptional client experience.
Drawing on your knowledge of destinations, accommodations, transportation options, and emerging travel trends, you will research and prepare accurate travel quotes and customized itineraries that align with client needs. Your expertise will help clients make informed decisions while feeling supported every step of the way!
Beyond booking travel, you will build strong, lasting relationships with clients through ongoing support before, during, and after their trips. This includes addressing questions, resolving travel disruptions, and following up post‑travel to encourage future engagement. You will maintain a client database, promote travel products through social media and events, and grow your personal book of business through referrals and community involvement.
Working at CAA Atlantic means access to ongoing professional development-such as supplier training, webinars, certifications, and participation in FAM trips-will be essential to staying current in a fast‑paced travel industry. We offer 5 paid days annually for professional development!
Responsibilities
- Meet revenue and performance targets.
- Maintain and or obtain certifications (e.g., ACTA, CLIA, supplier programs, CTC).
- Meet with clients to understand their travel preferences, budget, timelines, and expectations. Ask detailed questions to tailor recommendations (e.g., accessibility needs, travel style, preferred suppliers).
- Research destinations, accommodations, transportation options, and experiences that align with client needs.
- Stay up to date on travel trends, supplier offerings, and industry changes.
- Prepare accurate travel quotes and customizable itineraries.
- Present options clearly, highlighting differences in price, value, and inclusions.
- Book flights, hotels, tours, cruises, insurance, and transportation.
- Ensure accuracy of traveler details, loyalty numbers, special requests, and documentation requirements.
- Work directly with tour operators, cruise lines, airlines, and hotel partners.
- Resolve issues such as availability, rooming, upgrades, or special accommodations.
- Advise clients on passports, visas, vaccination requirements, and travel insurance.
- Ensure all bookings comply with industry regulations and agency policies.
- Address client questions pre‑departure, during travel, and post‑travel.
- Troubleshoot issues such as delays, cancellations, or disruptions.
- Develop lasting client relationships through personalized service.
- Maintain a client database, follow up after trips, and encourage future bookings.
- Promote travel products through social media, newsletters, and events.
- Grow a personal book of business through referrals and community engagement.
- Participate in webinars, FAM trips, and training to stay current on destinations and suppliers, some of which occurs outside regular business hours.
Qualifications
- Hold CTC / CTM certification. Not required but is considered a strong asset.
- If you do not hold either certification, willingness to earn is required.
- Prior experience in the service and hospitality industry, preferably in hotels or a business in the tourism sector.
- Communication is your thing; you are a keen listener and can deliver a message clearly and succinctly.
- Experience working with a revenue target not required but considered an asset
- Experience providing advisory and/or consultation services.
- Experience with relationship development.
- You embrace technology and are excited to learn new and travel specific programs.
- You possess a basic or advanced knowledge of travel through personal experiences.
- Ability to work full time hours, including Saturdays on a rotational basis.
Pay: $40,091.00-$61,637.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Work Location: In person
