Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us
At Brookstreet, our people create memorable experiences every day. If you are passionate about hospitality, enjoy working in a dynamic outdoor environment, and thrive on delivering exceptional guest service, we encourage you to apply.
As a Poolside attendant, you will provide attentive and professional food and beverage service to guests enjoying our outdoor pool area, ensuring every guest receives an outstanding experience.
This is a Full time Seasonal position.
Starting in July ending in October.
32-40 hours per week.
Work Location
Outdoor Pool Sundeck
Hours of work:
Monday – Sunday 11am – 6:30pm
Reporting to: Flex Manager
Requirements
- Excellent communication and guest service skills
- Ability to work independently and as part of a team
- Strong attention to detail and ability to multitask
- Strong organizational skills with the ability to prioritize responsibilities
- Availability to work flexible shifts, including mornings, evenings, weekends, and holidays
- Valid Smart Serve certification
- Valid CPR and First aid level C certification
- Must be legal age to serve alcohol
- Willingness and ability to work outdoors in various weather conditions
- Knowledge of food and beverage service
- Hospitality or Hotel Management education is considered an asset
Food & Beverage Service
- Provide professional, friendly, and timely food and beverage service to guests in the outdoor pool and cabana area.
- Demonstrate a thorough understanding of menu items, daily features, beverage offerings.
- Make recommendations and identify opportunities to upsell food, beverages, and retail merchandise.
- Process beverage and food sales accurately and efficiently.
- Refill beverage coolers and restock product displays as required.
- Maintain service stations and ensure all areas are properly stocked and organized
Guest Service
- Greet guests entering the outdoor pool area in a friendly and professional manner.
- Verify pool wristbands and daily access codes.
- Answer guest questions regarding hotel amenities, Fitness Studio services, and general property information.
- Interact with guests in a positive and engaging manner to enhance their overall experience.
- Handle guest inquiries and concerns professionally and promptly.
- Coordinate with the Flex Welcome Partner regarding guest check-in and pool capacity updates.
Pool Operations & Safety
- Assist the Lifeguard on duty with pool and hot tub capacity counts.
- Help communicate and enforce pool rules, safety regulations, and facility policies.
- Monitor for prohibited items, including glass containers and outside food or beverages.
- Report guest concerns, safety issues, incidents, damages, or maintenance concerns immediately to the Leader on Duty.
- Ensure the outdoor pool area remains safe, welcoming, and guest-ready throughout the shift.
Facility Maintenance & Cleanliness
- Set up and maintain dining, cabana, and pool service areas to Brookstreet standards.
- Collect used towels throughout the shift and restock towel stations as required.
- Maintain adequate inventory levels of towels and guest amenities.
- Clean and maintain the pool deck, sundeck, lounge chairs, tables, cabanas, and surrounding areas.
- Monitor washroom conditions and report cleanliness or maintenance concerns.
- Perform cleaning and sanitation duties in front-of-house, back-of-house, and pool service areas.
- Follow all departmental standard operating procedures and health and safety guidelines.
Teamwork
- Work collaboratively with fellow partners and other departments to ensure exceptional guest experiences.
- Assist team members as needed during busy periods.
- Promote and embody Brookstreet's SPICIER culture in all interactions with guests and fellow partners.
Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at 613-271-3592. To review our AODA IASR Employment Policy please contact the Human Resources.
