NIGHT AUDIT SUPERVISOR
What’s in it for you:
Do you like to provide efficient service and create memorable experiences by making emotional connections with all our guests? If so, explore what we have to offer! In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.
What your day will look like:
- Lead our Front Office Team and maintain a level of professionalism according to the standards set forth by Wall Centre & Marriott.
- Balance the house and block rooms according to the standards set by Wall Centre & Marriott.
- Participate in and oversee the completion of the Front Office task list and special projects.
- Adhere to all policies, procedures and maintain the standards of verbiage set forth by Wall Centre & Marriott.
- Ensure that any guest concerns are resolved and addressed accordingly.
- Participate in and oversee the completion of the Front Office task list and special projects.
- Promote Marriott Rewards program and ensure monthly enrollment quotas are met.
- Adhere to all emergency procedures when called upon.
- Represent management when Front Office Manager or Assistant Front Office Managers are not present.
- Performs all duties of a night auditor inclusive of supervising the overnight team and liaising with guests and clients.
Your experience and skills include:
- Minimum of 2 years Guest Service experience on a front desk or equivalent in a similar field.
- Minimum 6 months of night audit experience.
- Demonstrated leadership qualities and the ability make decisions that balance value to our guests and profitability to the hotel.
- Scheduling flexibility and the ability to work more than 8 hours a day is required.
- Fluent in English, both verbal and written.
- Exceptionally knowledgeable of all hotel related information including outlet hours of operation, outlet menus, meeting facilities, room and rate structuring and current promotion.
- Familiarity with all guest related activities and events available within and though outside agencies including theater, sporting events, recreational activities and the arts.
- Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.
To note:
- Complete job description will be presented at the time of job offer
ABOUT US
The Westin Wall Centre, Vancouver Airport and Sheraton Vancouver Wall Centre provide guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
The Wall Centre has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.
The Wall Centre does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
Job Types: Full-time, Permanent
Pay: $30.25-$33.60 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Application question(s):
- If applicable, is your study or work permit valid for at least 1 year?
Experience:
- Hotel Front Desk: 2 years (required)
Licence/Certification:
- BC Class 5 BC Driver's License (required)
Work Location: In person
