newfoundland and labrador fixed operations (service & parts) manager Jobs – 4 Openings This Week

Fixed Operations (Service & Parts) Manager
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- Full-time
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Fixed Operations (Service & Parts) Manager

Harvey & Company Ltd - Gander
Gander, NL

Quick apply

Job details

Full-time

Skills

Budgeting
Leadership

Full job description

Fixed Operations (Service and Parts) Manager

Harvey & Company – Heavy Equipment & Truck Dealership
Gander

Harvey & Company is one of Newfoundland and Labrador’s leading heavy equipment and truck dealerships, representing industry-leading brands and delivering unmatched parts and service support across the province.

We are looking for a Fixed Operations Manager to lead our Parts and Service departments and drive the performance of the most critical profit engine in our business.

This is not a maintenance role — this is a growth and performance leadership role with full accountability for profitability, customer uptime, and operational excellence.

The Role

As Fixed Operations Manager, you will own the performance of Parts and Service across one or multiple locations. You will lead the team, drive process discipline, and ensure we deliver fast, high-quality service that keeps our customers’ equipment working.

You will be accountable for absorption, revenue growth, and customer satisfaction.

Key Responsibilities

Financial & Performance Leadership

Own Parts & Service P&L and drive profitability
Achieve and exceed absorption targets (100%+)
Monitor and improve KPIs including labour efficiency, productivity, recovery rate, and parts turns
Control expenses while growing revenue

Service Operations

Lead daily shop operations and technician performance
Maximize billed hours and shop throughput
Ensure strong workflow: estimate approval repair close
Reduce rework and improve first-time fix rates
Expand mobile service capability

Parts Operations

Grow retail and wholesale parts sales
Optimize inventory investment and turns
Improve fill rate and parts availability
Implement structured upsell strategies (Good / Better / Best)

Customer Experience

Deliver industry-leading uptime and turnaround times
Resolve escalated customer issues quickly and professionally
Build long-term customer relationships through service excellence

Team Leadership

Lead, coach, and develop Parts and Service teams
Recruit and retain top technicians and parts professionals
Drive accountability and performance culture

Process & Continuous Improvement

Standardize processes across locations
Improve efficiency, workflow, and cycle time
Leverage systems and data to drive decisions

Warranty & Compliance

Ensure accurate and timely warranty recovery
Maintain compliance with OEM and safety standards

What We’re Looking For

Proven leadership experience in a heavy equipment, truck, or agriculture dealership
Strong understanding of parts and service operations
Track record of driving profitability and operational performance
Financial acumen with experience managing budgets and KPIs
Ability to lead teams and build a high-performance culture
Process-driven with a focus on execution and results

What Success Looks Like

100%+ absorption achieved and sustained
Increased parts and service revenue
Improved technician productivity and shop efficiency
Strong customer retention and satisfaction
A disciplined, high-performing team

Why Join Harvey & Company

Established, respected dealership with strong market presence
Growth-focused organization with expansion opportunities
Leadership role with real impact on business performance
Competitive compensation and performance incentives

Apply

If you are ready to take ownership of a critical part of the business and drive real results, we want to hear from you.

Quick apply

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fixed operations (service & parts) manager jobs in newfoundland and labrador

Fixed Operations (Service & Parts) Manager

Shift Manager

Avionics Lead Hand

Commissioning and Start-up Manager