COMPANY DESCRIPTION:
The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
Job Summary
This position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the restaurant kitchen and expeditor station. The Expeditor Supervisor works closely with both front-of-house and back-of-house teams to ensure that patrons receive their meals in a timely manner while maintaining high standards of food quality, presentation, and service.
Hourly Wage: $20 - $25 per hour + gratuities
Responsibilities
- Responsible for ensuring service teams provide passionate, attentive, and guest-focused food and beverage service at all times in a fast-paced family and group dining environment
- Ensure orders leave the kitchen in a timely and organized manner
- Monitor ticket times and coordinate food flow between kitchen and service staff
- Support kitchen leadership in maintaining portion control, food quality, and efficient food preparation
- Support other kitchen leadership to ensure portion control, food quality, order accuracy and efficient food preparation
- Ensure plates are clean and meals are presented according to company specifications and brand standards
- Occasionally run food to tables when required in order to maintain customer service
- Ensure sauces, garnishes, and the expo station remain stocked and organized throughout service
- Assist with supervising and supporting expeditor and kitchen team members during service
- Train and coach staff to ensure consistent performance and exceptional guest experiences
- Maintain cleanliness and organization of the expeditor station and work area
- Demonstrate personal involvement to ensure the workplace is safe for guests and staff
- Ensure compliance with all applicable Federal, Provincial, and Municipal regulations (Public Health, Safety, Fire, WHMIS, etc.)
- Assist in resolving guest concerns in an efficient and courteous manner
- Other duties as assigned
Job Requirements
- Commitment and passion for maximizing guest satisfaction at every stage of the guest experience
- Establishes immediate credibility with guests and staff – leads all staff by example
- Strong leadership, organizational, and time management skills
- Ability to maintain professional composure in a fast-paced, high-volume environment
- Excellent interpersonal and communication skills
- Well-developed analytical and problem-solving skills in order to determine cause, effect, and continuous improvement as it pertains to kitchens operations
- Ability to train and guide staff to ensure consistent service standards
- Previous supervisory or leadership experience in a high-volume restaurant environment preferred
- 2+ years experience in an expeditor or similar kitchen coordination role required
- Post-secondary education in hospitality or a related field considered an asset
- Knowledge of Microsoft Word, Excel, and Outlook considered an asset
- Ability to lift up to 25 lbs
- Must be able to work flexible shifts including days, evenings, weekends, and holidays
Why Work For Canadian Niagara Hotels?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
- Dry Cleaning Services: Complimentary dry cleaning services for your business uniform attire.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Job Type: Full-time
Pay: $20.00-$25.00 per hour
Work Location: In person
