Niagara Falls, On Services manager marriott on the falls Jobs – 25 Openings This Week

Guest Services Manager - Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $46,000–$50,000 an hour
- Weekends as needed
- Hotel
- No university degree
- Mentoring
- Dental care
Quick apply
Director of Events & Conference Services - Dual Properties - Marriotts Niagara Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $70,000–$80,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
Retail Manager- Canadian Niagara Hotels
Canadian Niagara Hotels —Niagara Falls, ON
- $50,000–$62,000 a year
- Weekends as needed
- Sales
- Inventory management
- Customer service
- Dental care
Quick apply
13d
FOH Rooms - Guest Services Manager
Canadian Niagara Hotels Group —Niagara Falls, ON
- $46,000–$56,000 a year
- Weekends as needed
- Hotel
- No university degree
- Human resources
- Dental care
Quick apply
Director of Group Sales
Canadian Niagara Hotels —Niagara Falls, ON
- Full-time
- Microsoft Powerpoint
- CRM software
- Hospitality
- Dental care
Quick apply
5d
Chief Financial Officer (CFO)
Canadian Niagara Hotels —Niagara Falls, ON
- Full-time
- Hospitality
- Hotel
- Team management
- Dental care
Quick apply
Kitchen Manager - Canadian Niagara Hotels
Canadian Niagara Hotels —Niagara Falls, ON
- $58,000–$68,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Restaurant management
- Dental care
Quick apply
Cook 2 (Breakfast/Banquet) - Marriott On The Falls Hotel
Canadian Niagara Hotels —Niagara Falls, ON
- $18.60–$22.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Cleaning
- Dental care
Quick apply
Conference F&B Supervisor - Sheraton Fallsview Hotel
Sheraton Fallsview Hotel —Niagara Falls, ON
- $20–$25 an hour
- Weekends as needed
- Restaurant management
- Hotel
- Supervising experience
- Dental care
- Paid time off
Quick apply
Dining Room Cleaner - Sheraton Fallsview Hotel
Sheraton Fallsview —Niagara Falls, ON
- $17.63 an hour
- Part-time
- Sanitation
- English
- Hotel
- Dental care
Quick apply
Maintenance - Maintenance Manager
Canadian Niagara Hotels Group —Niagara Falls, ON
- $70,000–$90,000 a year
- Weekends as needed
- Inventory control
- Hotel
- Continuous improvement
- Dental care
Quick apply
Revenue Analyst
Canadian Niagara Hotels Group —Niagara Falls, ON
- $50,000–$60,000 a year
- Full-time
- Sales
- Hotel
- SQL
- Dental care
Quick apply
5d
Revenue Analyst
Canadian Niagara Hotels —Niagara Falls, ON
- $50,000–$60,000 a year
- Full-time
- Sales
- Hotel
- SQL
- Dental care
Quick apply
6d
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- Full-time
- Hotel
- No university degree
- Front desk
- Dental care
Quick apply
Aquatics Assistant Manager
Fallsview Indoor Waterpark —Niagara Falls, ON
- $24.00–$25.50 an hour
- Weekends as needed
- CPR Certification
- Customer service
- Hotel
- Dental care
Quick apply
Finance - Accounting Manager
Canadian Niagara Hotels Group —Niagara Falls, ON
- $90,000–$100,000 a year
- Full-time
- Hospitality
- ERP systems
- Finance
- Dental care
Quick apply
Restaurant Manager - Rainforest Cafe
Canadian Niagara Hotels —Niagara Falls, ON
- $54,000–$58,000 a year
- Weekends as needed
- Sales
- Customer service
- Sanitation
- Dental care
Quick apply
Administration - Chief Financial Officer
Canadian Niagara Hotels Group —Niagara Falls, ON
- Full-time
- Hospitality
- Hotel
- Team management
- Dental care
Quick apply
BI Developer - Revenue and Analytics
Canadian Niagara Hotels —Niagara Falls, ON
- $80,000–$90,000 a year
- Full-time
- Hotel
- SQL
- JavaScript
- Dental care
Quick apply
4d
FOH F&B - Fallsview Dinner - Dining Room Cleaner
Canadian Niagara Hotels Group —Niagara Falls, ON
- $17.63 an hour
- Weekends as needed
- Sanitation
- English
- Hotel
- Dental care
Quick apply

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Guest Services Manager - Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
Ensure all front office procedures are followed, including cash handling, billing accuracy, and operational standards. Perform other duties as assigned.
$46,000–$50,000 an hour
Quick apply
Retail Manager- Canadian Niagara Hotels
Canadian Niagara Hotels —Niagara Falls, ON
Experience*: 2+ years of progressive retail store management experience in a high volume location, including the preparation of business plans, store budgets,…
$50,000–$62,000 a year
Quick apply
13d

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Director of Events & Conference Services - Dual Properties - Marriotts Niagara Falls
Canadian Niagara Hotels —Niagara Falls, ON
Overseeing the recruitment, training, mentoring and development of all banquet/events staff; ensuring that staff completes mandatory training within established…
$70,000–$80,000 a year
Quick apply
Director of Group Sales
Canadian Niagara Hotels —Niagara Falls, ON
Conducting sales calls, prospecting calls, site inspections, and face-to-face client meetings. Building and maintaining high-visibility relationships with…
Quick apply
5d

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Guest Services Manager - Marriott on the Falls

Canadian Niagara Hotels
Niagara Falls, ON

Quick apply

Job details

Full-time

Benefits

Extended health care
Dental care

Skills

Hotel and accommodations experience
Coaching
Upselling
Workplace safety policies
Post-secondary education
Process improvement
Complaint handling
Performance management
Hiring
Hotel guest services experience
Mentoring
Recruiting
Organizational skills
Front desk
Training & development
Guest services
Cross-functional collaboration
Cash handling
Leadership
Guest issue resolution
Team motivation
Communication skills
Team coordination
Cross-functional communication

Full job description

COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Job Summary
Reporting to the Front Office Manager, the Guest Service Manager is responsible for leading the Front Desk and Guest Services team to deliver exceptional guest experiences. This role ensures all team members consistently exceed guest expectations, maximize revenue opportunities, and uphold company standards, while maintaining a positive and efficient work environment.

Key Responsibilities

Lead, supervise, and support Front Office and Guest Services team members to ensure exceptional service delivery
Oversee recruitment, hiring, onboarding, training, scheduling, and performance management of Guest Service staff
Coach, mentor, and develop team members to achieve individual and departmental goals
Ensure all front office procedures are followed, including cash handling, billing accuracy, and operational standards
Monitor and complete inventory checks, departmental audits, and operational reports
Oversee guest check-ins/outs, including VIPs, groups, and special arrivals; act as liaison with Sales and Reservations
Resolve guest concerns, complaints, service recovery situations, and authorize rate adjustments when required
Ensure all transactions, postings, and financial controls are accurate and compliant
Coordinate daily operations with Housekeeping and other departments to ensure seamless guest experiences
Analyze and distribute daily, weekly, and monthly occupancy and performance reports
Manage room inventory, including blocking for group and transient business
Champion brand standards, guest satisfaction scores, upselling initiatives, and colleague engagement metrics
Lead by example in promoting hotel services, amenities, and cross-functional offerings across the property
Ensure compliance with health & safety standards and actively promote a safe work environment
Respond to and lead emergency situations (fire alarms, medical incidents, security concerns) in accordance with procedures
Identify opportunities to enhance guest satisfaction, streamline operations, and improve overall service delivery
Perform other duties as assigned

Qualifications

Proven leadership experience in Front Office or Guest Services within a hotel environment
Strong commitment to delivering exceptional guest experiences and leading by example
Demonstrated ability to lead, motivate, and develop a large team in a fast-paced environment
Excellent communication, interpersonal, and conflict resolution skills
Ability to remain composed and professional while managing multiple priorities and high guest volumes
Strong organizational skills with a sense of urgency and attention to detail
Ability to influence decision-making and resolve issues effectively and diplomatically
Demonstrated commitment to maintaining a safe, compliant, and service-focused workplace
Ability to train and guide staff to deliver consistent, high-quality guest experiences and drive revenue opportunities
Strong understanding of hotel operations, including rooms division and front office systems
Post-secondary education in Hospitality or related field, or equivalent experience
Flexible availability, including days, evenings, weekends, and holidays
Experience with Property Management Systems (e.g., Marriott, Hilton, light speed) is considered an asset

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our four business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Pay: $46,000.00-$50,000.00 per hour

Work Location: In person

Quick apply

Refine Your Search

services manager marriott on the falls jobs in niagara falls, on

Guest Services Manager - Marriott on the Falls

Director of Events & Conference Services - Dual Properties - Marriotts Niagara Falls

Retail Manager- Canadian Niagara Hotels

FOH Rooms - Guest Services Manager

Director of Group Sales

Chief Financial Officer (CFO)

Kitchen Manager - Canadian Niagara Hotels

Cook 2 (Breakfast/Banquet) - Marriott On The Falls Hotel

Conference F&B Supervisor - Sheraton Fallsview Hotel

Dining Room Cleaner - Sheraton Fallsview Hotel

Maintenance - Maintenance Manager

Revenue Analyst

Revenue Analyst

FOH Rooms - Guest Service Agent

Aquatics Assistant Manager

Finance - Accounting Manager

Restaurant Manager - Rainforest Cafe

Administration - Chief Financial Officer

BI Developer - Revenue and Analytics

FOH F&B - Fallsview Dinner - Dining Room Cleaner

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