SERVISSIO PROPERTY SERVICES LTD
Servissio Property Services Ltd is a boutique property management group serving discerning building owners in the Lower Mainland and the Capital Region. Servissio expertise spans from complex urban mixed-use or office complexes and industrial buildings, to high density multi-family buildings.
As a subsidiary of The Salient Group, an integrated development and management services company with a mission to create vibrant, liveable walkable communities in urban neighbourhoods and 25-year history of delivering thoughtful, neighbourhood-changing projects, Servissio understands that even with great buildings, tenant quality and stability lead to better asset value. This can also lead to healthier neighbourhoods.
When necessary to attract quality tenants, our background in development and project management provides the opportunity to advise on, evaluate and manage building upgrades and repositioning to increase asset performance, particularly in challenging market conditions.
THE ROLE
As demand for these services continues to grow, Servissio is seeking a resourceful, business-minded Property Manager to lead our Metro Vancouver team in this expansion. Initially responsible for a small yet diverse portfolio in Metro Vancouver and coordination of commercial leasing in Vancouver and Victoria, this position welcomes ideas and values structure. Your experience and understanding of commercial property management will be instrumental as we grow, and a familiarity with residential property management will be an asset to you and our team as we strive to improve on all fronts.
As a member of the compact Salient Group Team, you will be working with a passionate group who believes that responsible building care and a “people-first”, relationship-driven approach to client and tenant management helps the buildings we manage contribute to vibrant, liveable, walkable neighbourhoods.
You will report to the Owner/President and will be a part of the decision-making process as we grow. As the primary Servissio contact based in Vancouver, the property management team and our clients will depend upon your expertise and recommendations as it relates to property stability and performance. As an entrepreneurial Property Manager, you understand the importance of consistent and efficient systems and processes and thrive on being part of group who are working together toward growth and change.
You welcome the challenge of managing improvement projects while providing the environment for our commercial tenants to be successful in their enterprises. You understand building systems, have a passion for learning, and you develop and sustain rewarding relationships with a wide range of contacts and collaborate freely with your team and your colleagues.
In addition, your input will be valued by our development team when we consider how development decisions impact the management and enjoyment when our projects become occupied, operating buildings.
DUTIES AND RESPONSIBILITIES
Property Operations
- Oversee a portfolio of properties in Metro Vancouver, including mixed-use office/retail, industrial and multi-family buildings as well as predevelopment properties.
- Guide and conduct responses to, and action for, tenant requests, issues and inquiries
- Prepare and manage operating budgets with an eye to optimizing stability vs cost
- Work with the property accounting team to ensure accurate data for investor reports
- Review financials prepared by property accounting team in provide regular reporting to ownership regarding building operations and financial activity
- Monitor and manage AR/AP, including approving and coding invoices and signing cheques
- Ensure properties are maintained in good operational condition
- Oversee property related service contracts and building staff
- Maximize the value of the properties by finding methods to reduce costs and increase efficiencies of building systems and services
- Source and manage contractors and vendors
- Recommend, plan and manage capital projects or as requested by owners
- Oversee tenant improvement work and capital projects to ensure they are completed on time and within budget
· Coordinate with property administrator to ensure tenant and emergency contact lists and other documentation is current for all properties
· Oversee annual CAM and realty tax expense estimate and recovery reconciliation process
· Respond to emergencies as needed
Commercial Leasing
- Oversee commercial leasing and marketing for Metro Vancouver and Victoria properties
· Liaise with owner or asset manager regarding objectives related to leasing, use or tenants
· Select and retain external listing agents based on competency for the specific assignment.
· Oversee and guide tenant selection in accordance with owner or asset manager goals
· Coordinate with any existing tenants on viewings
· Coordinate lease negotiations
· Coordinate with administrator to prepare/review lease and/or renewal documents and all correspondence with prospects/tenants as required
· Coordinate with trades or project group to ensure any landlord’s work is completed as required
· Coordinate with administrator to create lease summaries and to track renewals and deadlines
Other duties and responsibilities as assigned to support the company growth, operations and objectives.
Your Skills and Attributes:
- Minimum 5 years experience in commercial property management
- Familiarity with residential property management would be an asset
- BC Rental Property Management License required
- Integrity and a commitment to service quality are required, and you must be a “team player”
- A desire to step in and help at all levels is welcome
- Strong written and verbal communications skills necessary
- Ability to resource, build and sustain strong relationships is necessary, regardless of whether with co-workers, tenants, contractors, vendors or clients.
- Strong computing skills in Microsoft Office required
- Familiarity with Yardi is required, particularly for lease administration and property management
- Managing Broker license in rental property management is a bonus
- Driver’s licence and access to vehicle required
- Available after hours for responding to emergencies
If you have previously proven your abilities in the above and want to join a friendly, small, nimble and flexible team, please submit your resume with a covering letter including salary expectations.
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Dental care
- Extended health care
Experience:
- commercial property management: 2 years (required)
Licence/Certification:
- Rental Property Management BC License (required)
Work Location: In person
