north york, on member experience supervisor Jobs – 2518 Openings This Week

Operations Supervisor
TP Canada —Toronto, ON
- $47,000 a year
- Full-time
- Dental care
Production Supervisor
Cube Packaging Solutions —Aurora, ON
- $75,000–$85,000 a year
- 12 hour shift
- ERP systems
- English
- Forklift
Quick apply
Customer Service Supervisor - YYZ
Unifi Aviation Canada, Inc. —Toronto, ON
- $29.50 an hour
- Overtime
- High school diploma or GED
- Leadership
- Dental care
- Paid time off
9d
Team Member/Supervisor
Tim Hortons —North York, ON
- From $17.60 an hour
- Part-time
- Bilingual
- Sales
- Customer service
Quick apply
9d
FIFA Fan Operations Gate Supervisor - Match Day Only (Toronto)
FWC2026 —Toronto, ON
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Disability insurance
- Dental care
Quick apply
FIFA Fan Operations Gate Supervisor - Match Day Only (Toronto)
FIFA —Toronto, ON
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Disability insurance
- Dental care
Supervisor
COS —Toronto, ON
- $25.20–$26.46 an hour
- Weekends as needed
- Hospitality
- English
- Communication skills
- Disability insurance
- Dental care
Quick apply
3d
Wingstop Shift Lead
Wingstop Canada Inc. —Thornhill, ON
- From $18.65 an hour
- Part-time
- Bilingual
- Bachelor's
- In-person
- Store discount
- Flexible schedule
Quick apply
Services Project Coordinator
ATS Automation Tooling Systems Inc. —Woodbridge, ON
- $34.62–$47.60 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Dental care
9d
Distribution Supervisor
Pacific Smoke International Inc —Markham, ON
- $70,000–$85,000 a year
- Overtime
- Microsoft Excel
- Analysis skills
- Supervising experience
- Employee assistance program
Quick apply
Production Supervisor
Structural Tank Equipment Maintenance Canada Limited —Toronto, ON
- From $36 an hour
- Full-time
- Assembly
- Warehouse experience
- Power tools
- Disability insurance
- Dental care
Quick apply
Food and Beverage Supervisor
STACKT —Toronto, ON
- From $22 an hour
- Part-time
- Serving
- Google Suite
- Heavy lifting
- Flexible schedule
Quick apply
Services Project Coordinator
Industrial Automation —Woodbridge, ON
- $34.62–$47.60 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Dental care
8d
Member Experience Supervisor
Movati Athletic (Group) Inc —Mississauga, ON
- $45,000–$60,000 a year
- Morning shift
- Sales
10d
Production Supervisor
Wonderbrands —Etobicoke, ON
- Weekends as needed
- Bachelor's
- Manufacturing
- Business
- Dental care
3d
Supportive Housing Worker
COTA Health —Toronto, ON
- $25.28–$29.40 an hour
- Part-time
- Computer skills
- Communication skills
1d
Supportive Housing Worker
COTA HEALTH —Toronto, ON
- $25.28–$29.40 an hour
- Part-time
- Computer skills
- Communication skills
2d
Production Supervisor
Wonderbrands —Etobicoke, ON
- Weekends as needed
- Bachelor's
- Manufacturing
- Business
- Dental care
5d
Production Supervisor
Wonderbrands —Etobicoke, ON
- Weekends as needed
- Bachelor's
- Manufacturing
- Business
- Dental care
5d
Front Office Manager
Sandman Hotel Group —Markham, ON
- $58,000–$63,000 a year
- Full-time
- Microsoft Office
- Hotel
- Computer skills
- Dental care
- Employee assistance program
Quick apply
Supervisor
Magna —Mississauga, ON
- Full-time
Team Member
Tim Hortons | Company #501414 —North York, ON
- Part-time
- Customer service
- Flexible schedule
Quick apply
Front Desk Clerk
Marriott International, Inc —Toronto, ON
- $24.42–$27.13 an hour
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
Stores Clerk
Humber River Health —Greater Toronto Area, ON
- $29.61–$30.94 an hour
- 8 hour shift
- Heavy lifting
- Inventory management
- English
Customer Service Supervisor
Toyota —Scarborough, ON
- $74,500–$94,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
- Dental care
- Tuition reimbursement
10d

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Operations Supervisor

TP Canada
Toronto, ON

Apply Now

Job details

Full-time

Benefits

Dental care

Full job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply Now

Refine Your Search

member experience supervisor jobs in north york, on

Operations Supervisor

Production Supervisor

Customer Service Supervisor - YYZ

Team Member/Supervisor

FIFA Fan Operations Gate Supervisor - Match Day Only (Toronto)

FIFA Fan Operations Gate Supervisor - Match Day Only (Toronto)

Supervisor

Wingstop Shift Lead

Services Project Coordinator

Distribution Supervisor

Production Supervisor

Food and Beverage Supervisor

Services Project Coordinator

Member Experience Supervisor

Production Supervisor

Supportive Housing Worker

Supportive Housing Worker

Production Supervisor

Production Supervisor

Front Office Manager

Supervisor

Team Member

Front Desk Clerk

Stores Clerk

Customer Service Supervisor

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