Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Customer Enablement Team within the Customer and Transit Operations Division is looking for a Senior Project Officer to lead the implementation of approved operational strategies and business efficiency initiatives through the end-to-end management of projects using established project management standards. This includes working with and leading cross-functional teams to understand customer experience trends, industry best practices and to ensure project quality and deliverability.
What will I be doing?
Lead and deliver customer experience and strategic business initiatives throughout the project lifecycle, including initiation, planning, execution, monitoring, and closeout.
Define project scope, asses solution options, and develop policies, procedures, design standards, specifications, and contract requirements that support business objectives.
Assess project requirements, organizational readiness, change impacts, technical feasibility, and business case viability to ensure successful project outcomes.
Develop and manage project plans, including resource allocation, budgets, quality management, stakeholder engagement, communications, and acceptance criteria.
Build and lead cross-functional teams and governance committees to drive alignment, informed decision-making, and successful implementation.
Create and enhance business processes, policies, and procedures to support operational excellence and project delivery objectives.
Direct and coordinate project team activities, ensuring adherence to quality standards, timelines, budgets, risk management practices, and change management requirements.
What Skills and Qualifications Do I Need?
Demonstrated analytical, problem-solving, and facilitation skills, with the ability to lead workshops, define business requirements, and translate complex challenges into practical solutions.
workshops, define business requirements, and translate complex challenges into practical solutions.
Proven ability to build strong relationships and influence stakeholders at all levels, effectively managing expectations and driving alignment throughout the project lifecycle.
Strong project management expertise, including planning, execution, risk management, change management, and successful delivery of complex, cross-functional initiatives.
Excellent communication and presentation skills, with the ability to clearly communicate complex information to a variety of audiences.
Ability to thrive in a fast-paced environment while managing multiple priorities, competing deadlines, and changing requirements.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email
[email protected].
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LL-MM3
