Career Contacts is a fractional human resources and recruitment consulting firm, supporting companies throughout Canada and the US.We provide support with permanent placements, temporary staffing, executive searches, HR consulting, and payroll management. We manage all phases of sourcing, screening, selection, and onboarding and retaining.
At Career Contacts, we're excited to be partnering with Indigo as they search for a Director, Learning & Development to join their team. The Director, Learning & Development is responsible for defining and implementing Indigo U in service of creating a culture of continuous learning that equips employees with the knowledge, skills, and capabilities required to drive business performance and career growth. This role owns the enterprise learning ecosystem and is accountable for the design, delivery, governance, and continuous improvement of learning and development programs across Home Office, Retail, and Distribution Centre teams. The Director will be a key driver of Indigo's evolution to an organization where employees have access to meaningful development opportunities, leaders are equipped to grow talent, and learning is embedded into everyday work.
Why This Role?
This is a chance to build and own Indigo U from the ground up, with influence over how learning shapes the future of the business. Reporting directly to the Chief People Officer, you'll work closely with senior leadership, on a collaborative team with strong tenure, in a beautiful, open-concept office.
What They Offer
- Location: Toronto, Ontario (On-site, 4 days in-office with Fridays work-from-home)
- Job Type: Full-time, permanent
- Compensation: $160,000 to $180,000 annually, based on experience
- Four weeks of paid vacation annually
- 10 dedicated mental health days
- Comprehensive health benefits
- Full medical and dental coverage among the most competitive in the retail sector
- Employee discounts and ongoing access to complimentary books
- A collaborative team culture with strong employee tenure
What You'll Be Doing
This is a high-impact role that reports directly to the Chief People Officer and plays a critical part in shaping Indigo's people and capability strategy. You will take the lead in launching and leading Indigo U, building a multi-year learning roadmap spanning leadership development, functional development, onboarding, compliance, and digital learning, while acting as a trusted advisor to senior leaders and partnering with HR Business Partners, IT teams, and cross-functional leaders.
Key Responsibilities
- Participates as a senior HR leader in shaping Indigo's people and capability strategy, ensuring learning investments directly support business performance, growth, and customer outcomes
- Leads and launches Indigo U, ensuring learning platforms, content, and experiences are scalable, engaging, data-informed, and aligned to business priorities
- Partners with senior leaders to identify capability gaps, translating them into prioritized learning strategies and programs
- Develops and delivers a multi-year learning roadmap with clear annual priorities covering leadership development, functional development, onboarding, compliance, digital learning, and career growth
- Builds and leads a high-performing Learning & Development team, setting clear standards for delivery, accountability, and impact
- Establishes clear success measures and uses learning analytics to assess effectiveness, learner engagement, knowledge transfer, and business impact
- Maintains strong external awareness of emerging trends in learning, leadership development, technology-enabled learning, and capability building, ensuring Indigo remains innovative and competitive
- Partners with HR and business leaders to identify future-critical skills and capabilities
- Contributes to annual planning, budgeting, and prioritization across the learning portfolio
- Leads the design of customized learning experiences and curricula grounded in adult learning principles, with clear goals, practice, reinforcement, and on-the-job application
- Leads change and adoption efforts related to learning initiatives and capability programs
- Creates scalable development pathways for frontline employees, leaders, and corporate teams
Key Performance Metrics
- On-time, on-budget delivery of Indigo U
- Learning participation and completion rates
- Quality, adoption, and usage of Indigo U and learning platforms
- "Client" satisfaction score of the Talent Team
- Team engagement score
Key Relationships
Internal: HR Business Partners, Cross Functional Leaders, IT teams supporting learning systems and analytics External: Learning vendors, content providers & suppliers, leading industry experts and colleagues
What You Bring
- 10+ years of progressive experience in Learning & Development, leadership development, organizational development, or capability building at a Tier 1 organization
- University degree in Human Resources, Education, Organizational Development, Adult Learning, or related field
- Deep understanding of enterprise-wide adult learning, instructional design, leadership development, and capability-building strategies
- Experience building customized learning curricula for frontline, corporate, and leadership audiences
- Strong experience with learning technologies, LMS/LXP platforms, digital learning, and measurement of learning effectiveness
- Data-driven mindset with ability to turn insights into action and drive measurable outcomes
- Demonstrates creative thinking and resilience
- Full alignment with Indigo values as reflected in the Guiding Principles statements
- A passion for Indigo's mission
Application Process
Please submit your resume in a Word document and let us know why you are the right fit for this role.
Career Contacts is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment. We look forward to hearing from you!
Your privacy and confidentiality are of utmost important to us; all applications to Career Contacts are kept confidential. We will not share your personal or professional information with anyone without your prior expressed approval. While we will only be considering qualified applicants for this position, we encourage you to visit our Job Board at www.careercontacts.ca for opportunities that fit your profile.
Pay: $160,000.00-$180,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Learning & Development: 8 years (required)
- Learning tech, LMS/LXP platforms, or digital learning: 4 years (preferred)
- Corporate retail: 3 years (required)
Location:
Work Location: Hybrid remote in Toronto, ON (Toronto District)
