Ottawa, On Customer service/order desk administrator Jobs – 1 Openings This Week

Customer Service/Order Desk Administrator
OZ Optics Ltd —Ottawa West, ON
- $45,000–$50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
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Customer Service/Order Desk Administrator

OZ Optics Ltd
Ottawa West, ON

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Disability insurance
Dental care
Company events
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Sales
Marketing
Customer service
ERP systems
Post-secondary education
English
DEC
Microsoft Office
MRP
Inside sales
Organizational skills
Manufacturing
Business
Associate's degree
Marketing

Full job description

Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
Opportunity to work along side with subject matter experts in fiber optics
Opportunity to work on world-class products with cutting-edge technologies
Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
Free on-site parking

Position Summary:

Report to Customer Service Manager.
Coordinate customer requests with internal departments as the point of contact.
Follow through internal processes for each order to fully satisfy customer requirements.
Collaborate with Finance for accurate customer invoicing & payments as per payment terms.

Typical Duties:

Communicate timely & accurately with customers about orders progress & delivery schedule.
Understand production processes to provide accurate replies to customer inquiries.
Serve as the link between customers and internal departments.
Ensure orders pricing and shipments are aligned with company policies and customer needs.
Handle Return Material Authorization (RMA) process–as the owner of RMA process.
Process change orders, cancellations, and price validations.
Assist customers with exchange of required documents and provide necessary information.
Verify customer documents and orders, and record them according to corporate policies.
Issue official Order Acceptance and Sales Order Acknowledgement to customers.
Proactively be responsible for processing each customer order with accuracy and timely.
Fully understand Order Desk and Customer Service processes.

Education:

Post-secondary education in Sales and Marketing or Business Administration

Experience:

3-5 years of inside sales or customer service experience preferably in technical manufacturing

Skills:

Effective organizational skills
Attentive to details
Experienced with ERP, MRP, CRM business applications
Advanced working knowledge of Microsoft suite: MS Outlook, Excel, Word
Excellent command of English both verbal and written

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Casual dress
Company events
Disability insurance
Employee assistance program
Life insurance
On-site parking
Vision care

Application question(s):

Do you have an excellent verbal and written command of English
Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

DCS / DEC (required)

Experience:

ERP systems: 3 years (required)
MRP, CRM business applications: 3 years (preferred)
Advanced Microsoft Suite: 3 years (required)
Technical manufacturing Customer service: 3 years (required)

Work Location: In person

Quick apply

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