Executive Assistant
Houle Sports Excellence
Ottawa, ON
Join a Growing Local Business
Houle Sports Excellence is one of Ottawa's leading sporting goods retailers and team sales providers, serving athletes, sports associations, schools, and corporate organizations across the National Capital Region. Under new ownership, our company has experienced significant growth, expanding to a team of over 30 employees and continuing to grow.
We are looking for a highly organized, proactive, and tech-savvy Executive Assistant to become the right-hand person to the owner.
This is much more than a traditional administrative role. The successful candidate will work directly alongside the owner and leadership team, gaining exposure to nearly every aspect of running and growing a successful business. From customer service and operations to purchasing, sales support, administration, finance, and strategic projects, this position offers a unique opportunity to learn how a growing company operates from the inside.
If you're ambitious, eager to learn, and looking for a role where you can make a real impact while developing valuable business skills, we'd love to hear from you.
Key Responsibilities
As the Executive Assistant, you will help keep the business running smoothly by supporting ownership, customers, and our internal team.
Responsibilities include:
- Monitoring and responding to customer inquiries through email, phone, and online channels
- Managing the company customer service inbox and ensuring timely follow-up
- Taking and directing incoming phone calls
- Assisting customers with requests, questions, order updates, and issue resolution
- Supporting key accounts, sports associations, schools, and corporate clients
- Preparing quotes, documents, reports, presentations, and business communications
- Placing purchase orders with suppliers and tracking merchandise deliveries
- Processing invoices and maintaining accurate administrative records
- Assisting with accounts receivable and customer collections
- Supporting basic bookkeeping and financial administration
- Coordinating internal meetings, schedules, and company events
- Assisting with special projects and operational initiatives
- Maintaining organized digital and physical filing systems
- Identifying opportunities to improve processes, efficiency, and customer experience
- Leveraging technology and AI tools to streamline workflows and improve productivity
- Acting as a key support resource for ownership and department leaders
What We're Looking For
The ideal candidate is:
- Highly organized and detail-oriented
- Professional, friendly, and customer-focused
- Comfortable managing multiple priorities simultaneously
- Strong communicator with excellent written and verbal skills
- Fully bilingual (English and French) with strong communication skills in both languages
- Tech-savvy and quick to learn new software platforms
- Comfortable using Microsoft Office, Google Workspace, and cloud-based business software
- Familiar with AI tools such as ChatGPT, Microsoft Copilot, or similar technologies
- Self-motivated and able to work independently
- Positive, adaptable, and solutions-oriented
- Able to maintain confidentiality and exercise sound judgment
- A team player who enjoys helping others succeed
- Interested in learning how a business operates and grows
Qualifications
- Experience in administration, office management, customer service, bookkeeping, or operations is considered an asset
- Knowledge of accounting software such as QuickBooks is an asset
- Experience working in retail, wholesale, sports, or service industries is beneficial
- Post-secondary education in business, administration, accounting, marketing, communications, or a related field is an asset
- Equivalent work experience will also be considered
An Ideal Opportunity For
This position is especially well suited for:
- Recent graduates looking to accelerate their professional development
- Early-career professionals who want exposure to multiple areas of business
- Administrative professionals seeking a dynamic and rewarding role
- Parents returning to the workforce looking for a flexible and engaging opportunity
- Individuals who enjoy sports, teamwork, and supporting their local community
- Motivated people who enjoy taking ownership and solving problems
If you've ever wanted to learn what it takes to run a successful business, this role provides a unique opportunity to work directly with an entrepreneur and leadership team while gaining hands-on experience in operations, sales, customer service, purchasing, finance, and business management.
Why Join Houle Sports Excellence?
- Become a key member of a growing local business
- Work directly with ownership and leadership every day
- Gain exposure to all aspects of running a successful retail and wholesale organization
- Learn valuable business, operational, and leadership skills that will benefit your entire career
- Have a meaningful impact on the success of the organization
- Enjoy a diverse role where no two days are the same
- Opportunity to grow alongside a rapidly expanding company and take on increasing responsibilities over time
- Supportive, team-oriented work environment
- Employee discounts on sporting goods and apparel
- Competitive compensation based on experience
Compensation: $50,000 - $55,000 annually, based on experience and qualifications. Exceptional candidates with relevant experience in executive support, bookkeeping, operations, or business administration may be considered for compensation beyond the posted range.
About Us
At Houle Sports Excellence, we're passionate about helping athletes, teams, schools, and organizations perform at their best. We take pride in delivering outstanding customer service, quality products, and strong community partnerships. As we continue to grow, we're looking for great people who want to grow with us.
If you're looking for more than just a job and want to help build something exciting, we'd love to hear from you.
Apply today and become part of the Houle Sports Excellence team.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
Work Location: In person
