We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location The Boardwalk in Kitchener. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.
Responsibilities
Assist with the management of the daily operations of the Lindt Chocolate Shop
Support the generation and growth of corporate sales
Uphold the values of exemplary customer service by modeling appropriate behaviours and establishing clear service standards
Monitor sales performance and labour requirements daily to maximize store profitability without compromising customer service
Assist with recruitment activities including interviewing and hiring Retail Sales Associates
Supervise store employees to maximize customer service, sales, and profitability
Support training on sales techniques and product knowledge
Order merchandise and supplies in a timely manner with a focus on inventory management and loss prevention
Reconcile daily cash with sales receipts and complete daily paperwork, payroll, accounting, and store administration tasks
Develop and apply in-depth knowledge of products and sales data to achieve sales targets while controlling expenses
Support ongoing performance management, including assisting with employee performance reviews
Maintain store merchandising presentation in line with company standards
Maintain high standards for cleanliness and food and product safety
Manage cash handling, inventory ordering, and related retail administrative duties
Requirements and Qualifications
Post-secondary education
Minimum of five years of experience in retail sales, including management or supervisory experience
Experience in inventory control and order management
1 to 2 years of experience in a retail management role with 2 to 5 years of overall retail experience
Previous experience in the hospitality or restaurant industry, preferred
Knowledge of barista work and gelato or ice cream products, an asset
Previous experience in merchandising or visual presentation
Ability to multitask and manage multiple priorities in a fast-paced environment
Excellent customer service and sales skills
Strong oral and written communication skills
Strong computer proficiency in MS Office
Demonstrated ability to go above and beyond to deliver exceptional customer service
Passion for chocolate
Rewards Package:
The standard hiring range for this role is $47K-$60K CAD per annum with a 10% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.
We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:
We thank all those who have applied, however, only selected candidates will be contacted.
Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.
This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for a new position.
Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
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