AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOU ARE GREAT AT
- Delivering technical support in a production environment, meeting service levels and resolving issues of moderate complexity
- Demonstrating strong knowledge of applications, databases, operating systems, and communication protocols
- Managing file and transaction error handling, including prioritization of critical EDI documents
- Communicating effectively with customers and coordinating responses through established escalation paths
- Troubleshooting and resolving break/fix issues within the support team
- Mentoring team members and contributing to knowledge sharing (e.g., knowledge base updates)
- Supporting complex escalations and identifying high-priority issues through risk analysis
- Driving continuous improvement by identifying process gaps and developing tools or scripts
- Participating in on-call and weekend rotations as required
WHAT YOU NEED TO SUCCEED
- Degree in Computer Science or a related technical field
- 5–8 years of experience in technical product support or a similar role
- Experience with multiple data formats (e.g., JSON, XML, EDI) and operating systems (Unix/Linux/Windows)
- Strong English communication skills with the ability to explain technical solutions to diverse audiences
- Advanced troubleshooting expertise with network communication protocols, including AS2, FTP, and SFTP
- Strong understanding of network connectivity, data transmission, and the OSI Model, with the ability to analyze and troubleshoot data flow issues across multiple network layers.
- Proficiency in all BIZ platform environments, including the ability to perform configuration changes, monitor system performance, and understand end-to-end data flow processes.
- Working knowledge of network monitoring and diagnostic tools, including ExtraHop, GigaStore, Cisco Check Point, and Wireshark
- Network Troubleshooting
- AS2, FTP, and SFTP Protocol Support
- Network Monitoring Tools (ExtraHop, GigaStore, Cisco Check Point, Wireshark)
- Customer-focused mindset with the ability to perform under pressure
- Knowledge of communication protocols (e.g., FTP, HTTP/S, SMTP, MQ, VPN)
- Experience with at least one programming or scripting language (e.g., Python, JavaScript, Bash)
- Ability to work in a fast-paced environment with minimal supervision and a proactive, problem-solving mindset
- Flexibility to support shift work, including weekends, holidays, and on-call rotation
- Strong analytical skills with the ability to identify patterns and trends
ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $63,140 - 103,730; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
