Hyundai Pembroke is looking for a Service Advisor to join our team!
Are you a top performer and consistently deliver the best service to your customers? Are you ready to be compensated for your top performance attitude? I won't bore you with the details of a job that you already know! Let's spend our time talking about why you want to work with the freshest and most exciting dealer in the valley!
You will be joining the last Locally and Family Owned and Operated Dealership Group in the Valley as we grow our team, comprised of our newly minted Ottawa Valley Yamaha, Pembroke Mitsubishi and our flagship Hyundai store! Our growth and multi store organization mean that there will be plenty of opportunities for advancement as your career progresses. We offer a laid back, fun working environment with a focus on helping our employees achieve an optimum work life balance. We think you should look forward to coming to work, not dread it!
We value the opinions of our employees and like to foster a team environment where everyone has a voice and can contribute to the growth of our organization through new ideas and processes! Every employee has a direct line to upper management and the ownership group should the need arise.
Are you ready to be both challenged and rewarded?
Do you like to have fun? Good, so do we! Join us for staff parties and events as well as the opportunity to win prizes and money through internal competitions!
About the Role:
- Be the face of the service department for Hyundai Pembroke’s service department.
- Ensure all dealership customers receive a consistently exceptional experience
- Enhance organization’s reputation by accepting ownership for ensuring every guest leaves satisfied, exploring opportunities to add value on each visit
- Together with technicians, identify required maintenance and repairs
- Prepare repair orders, enter them into the database system and close orders in a timely manner
- Provide service recommendation to guests including estimating costs
- Perform road tests of customer vehicles to assess customer concerns
- Attend team meetings reviewing team and individual goals and department performance and strategies
- Verify warranty and service contract coverage and communicate coverage and exclusions to customers
- Continue to update job knowledge by participating in educational opportunities and reading manufacturers' publications
- Ensure all work orders are closed daily or in a timely manner
- Maintain any licensing, qualification and certification required by law and the manufacturer
- Ensure that the same exceptional customer experience provided to outside customers is also provided to internal dealership customers
- Understand, keep abreast of, and comply with federal, provincial and local regulations that may affect the service department
- Maintain professional appearance
- Other duties as assigned
About you:
You thrive in a fast-paced environment. You take pride in providing exceptional service to both external and internal customers and always acting with integrity. You have the following qualifications:
- High school or GED equivalent
- Proven track record for setting and achieving performance goals
- Skilled at providing an exceptional customer experience
- Excellent computer skills
- Dealer related systems experience desired but not necessary
- Highly effective communication (written and verbal) and interpersonal skills
- Detail oriented with excellent time management and organizational skills
- Valid Ontario G Driver’s License (bonus points for driving manual transmission!)
What we offer:
We offer a competitive compensation package including medical benefits, an employee purchase program, team atmosphere, management support and ongoing training, as well as opportunities for career development and advancement within the group.
Hyundai Pembroke is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required. No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.
Job Types: Permanent, Full-time
Pay: $50,000.00-$70,000.00 per year
Additional pay:
Benefits:
- Company events
- Extended health care
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driver's License (required)
