pointe claire, qc it manager Jobs – 100 Openings This Week

IT INCIDENTS AND PROBLEMS MANAGER
Business Development Bank of Canada —Montréal, QC
- Weekends as needed
- Hybrid work
- Bilingual
- Bachelor's
- Communication skills
5d
STF: Lead Systems Administrator & Architect
MSP OPERATIONAL CORP —Montréal, QC
- $110,000–$130,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Communication skills
Quick apply
Lead Network Engineer
Future Electronics —Kirkland, QC
- From $100,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Computer networking
- Wellness program
- Disability insurance
Quick apply
ERP Manager & Digital Transformation Manager
FED IT —Saint-Jérôme, QC
- Microsoft Excel
- Computer Science
- Engineering
Quick apply
SFT: Technical Support & IT Operations Manager (N2)
MSP OPERATIONAL CORP —Montréal, QC
- $90,000–$120,000 a year
- Full-time
- Negotiation
Quick apply
IT Manager [#4931]
Alteo —Montréal, QC
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's
IT - Senior Business Applications Services Manager
JAM Industries Ltd —Baie-d'urfe, QC
- Full-time
- ERP systems
- Leadership
- Wellness program
- Disability insurance
Quick apply
IT Service Desk Manager, Canada
Thales —Montréal, QC
- $115,000–$138,000 a year
- Full-time
- Bilingual
- Computer science
- Microsoft Outlook
- Designated paid holidays
- Disability insurance
IT Incident and Problem Manager
CGI —Montréal, QC
- $60,000–$115,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- English
Quick apply
IT Manager
Techo-Bloc —Saint-Hubert, QC
- Full-time
- Bilingual
- Azure
- ERP systems
- Employee assistance program
Quick apply
Supervisor - IT Operations
MacDonald Dettwiler and Associates Corp. —Sainte-Anne-de-Bellevue, QC
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
12d
Manager, IT Service Operations
Bombardier —Dorval, QC
- Hybrid work
- Bilingual
- English
- Bachelor's
- Dental care
- Employee assistance program
2d
IT End User Support Manager
KPMG —Montréal, QC
- Full-time
- Bilingual
- Microsoft Excel
- English
Project Manager, IT
Bath Fitter Corporate —Laval, QC
- Hybrid work
- Computer Science
- PMP
- ERP systems
- Designated paid holidays
- Employee assistance program
Quick apply
Manager, IT Mergers & Acquisitions
Bombardier —Dorval, QC
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Dental care
- Employee assistance program
2d
IT Service Management - Team Leader
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- English
- Databases
- Flexible schedule
Manager, IT Operations Command Center
Bombardier —Dorval, QC
- Hybrid work
- Bilingual
- English
- Bachelor's
- Dental care
- Employee assistance program
2d
IT Project Manager
Joseph Ribkoff —Montréal, QC
- Full-time
- Computer Science
- PMP
- Engineering
Quick apply
8d
IT Supervisor [#4922]
Alteo —Montréal, QC
- Hybrid work
- Bachelor's
- Team management
- IT
IT Project Manager
ZED Digital —Montréal, QC
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
IT Manager
Safe Fleet —Montréal, QC
- Full-time
- Bilingual
- Azure
- Oracle
Quick apply
5d
Gestionnaire, Opérations TI – Manager, IT Operations
Groupe Touchette Inc. —Saint-Laurent, QC
- Hybrid work
- Bilingual
- Customer service
- English
Quick apply
Customer Success Manager – Healthcare IT Solutions (temporary maternity leave replacement)
Christie Innomed —Saint-Eustache, QC
- Bilingual
- Azure
- English
Quick apply
IT Infrastructure Manager
Pomerleau —Montréal, QC
- Full-time
- Hybrid work
- Analysis skills
- Travel
- SharePoint
- Commuter benefits
Senior Manager, IT Audit
Deloitte —Montréal, QC
- $100,000–$205,000 a year
- Hybrid work
- Bilingual
- Oracle
- English

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IT INCIDENTS AND PROBLEMS MANAGER

Business Development Bank of Canada
Montréal, QC

Apply Now

Job details

Full-time
5 days ago

Benefits

Paid vacation

Skills

Bilingual
Bachelor's
ITIL
Communication skills
Information Technology

Full job description

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As a specialist in troubleshooting, root cause analytical methods and problem solving, the IT Incidents and Problems Manager ensures rapid diagnosis, the establishment of alternate solutions, and the rapid coordination and execution of appropriate measures to resolve incidents and problems affecting IT services. He/she also ensures the efficiency of the incident and problem management process, adequate integration of processes, and strong communications with the IT team, management team and stakeholders.

CHALLENGES TO BE MET

In the event of a major incident, act as an intermediary between all the parties involved and the technical resources required, across the IT organization and with outside suppliers, to ensure coordination of incident resolution and communication with stakeholders.
Act as a resource (subject-matter expert) and regularly organize meetings to classify problems in order of priority, and to examine and solve them.
Coordinate multidisciplinary working sessions to determine the root causes of problems.
Communicate regularly with all IT teams to ensure compliance with the incident and problem management process as well as with SLOs/SLAs.
Before closing the problem ticket, ensure that the person in charge of the ticket has sufficiently analyzed the root causes and documented the alternative solution and known errors; that the problem has in fact been resolved; and that the appropriate processes have been respected.
Each month, do trend analysis for recorded incidents so as to pinpoint repeated incidents.
Keep IT managers apprised of the status on tickets, known errors, resources assigned to tickets, compliance with service levels (SLAs) in terms of time taken to handle incidents and problems.
Provide a risk and incident analysis of unresolved tickets as well as the resources required to analyze root causes and appropriate resolutions and inform IT management of the status of tickets and benefits gained from managing the problem.

WHAT WE ARE LOOKING FOR

Bachelor's degree in information technology and 7 to 10 years of experience in incident or problem management. A combination of education and experience could be considered.
Experience in a varied setting that combines different technologies and numerous stakeholders.
Expert in ITIL-based processes (V3 & V4).
Knowledge of a variety of methods for analyzing root causes (Kepner Tregoe, Kaizen, Ishikawa diagram, fishbone diagram, rational method, RPR [Rapid Problem Resolution] diagram.)
Excellent written and spoken communication skills in both official languages
Ability to coordinate several stakeholders within internal and external teams.
Strong aptitude for organization, multi-tasking and time management.
Strong knowledge of resolution methods.
Ability to handle an ambiguous environment and to work under heavy pressure.

#INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Apply Now

Refine Your Search

it manager jobs in pointe claire, qc

IT INCIDENTS AND PROBLEMS MANAGER

STF: Lead Systems Administrator & Architect

Lead Network Engineer

ERP Manager & Digital Transformation Manager

SFT: Technical Support & IT Operations Manager (N2)

IT Manager [#4931]

IT - Senior Business Applications Services Manager

IT Service Desk Manager, Canada

IT Incident and Problem Manager

IT Manager

Supervisor - IT Operations

Manager, IT Service Operations

IT End User Support Manager

Project Manager, IT

Manager, IT Mergers & Acquisitions

IT Service Management - Team Leader

Manager, IT Operations Command Center

IT Project Manager

IT Supervisor [#4922]

IT Project Manager

IT Manager

Gestionnaire, Opérations TI – Manager, IT Operations

Customer Success Manager – Healthcare IT Solutions (temporary maternity leave replacement)

IT Infrastructure Manager

Senior Manager, IT Audit

I want to receive the latest job alerts for it manager in pointe claire, qc

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